Personal Parking is VirtualPBX’s new spin on a tried and true staple of telephone communications, the call transfer.
What makes the Call Parking feature a revolutionary step in modern telephony, however, is that unlike traditional call transfers, this feature prevents the caller who is waiting to be transferred from tying up any of your other users.
All calls that are Parked for a user are effectively set aside in the eyes of your VirtualPBX system until the time that the user can get to them. This gives the employee who received the parked call the opportunity to wrap up his or her original call, look up any information that will be needed once they pick up, or run to the coffee machine.
Similar to Personal Parking, Valet Parking is an advanced method of call transferring that permits all extensions on a system to remain open irrespective of the on-hold call.
Unlike Personal Parking that sends a caller to wait in a queue for a specific employee until she answers, however, Valet Parking allows an employee to park a call that can then be picked up by anyone on the company’s system. This is accomplished by parking the call via the keypad command for valet and then VirtualPBX will prompt the entry of that code to pick-up that particular call. The parked call’s code can then be shared via Intercom, internal messaging tools like Slack or Hipchat, or any other method that works for your team. These codes allow for multiple calls to be parked and then answered as employees become available to receive them.
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This feature is included in all our Unlimited User and Unlimited Minute Plans.
Learn more in our Feature Codes Support Guide.