VirtualPBX Plans

Reliable, Flexible, Full-Featured

AwardsChoosing your business phone service provider is an important step that we take seriously. We understand the importance of having a reliable and uncompromising phone solution that’s as flexible as your business, but doesn’t require a lot of work on your end. With no hardware to install onsite, there is no required maintenance or fees and when your needs change; changes to your system can be made in real-time through our web management portal, available anywhere you have internet access. Keep reading to acquaint yourself with how VirtualPBX works, or contact us to learn more about our business VoIP plans.

Is Your Network Ready for VoIP?

A key component to owning a network phone system is the quality and capacity of your internet connection. Since your internet browsing and VoIP calls rely on one internet connection, it’s extremely important to know how well that connection is serving your business. To better assist you in evaluating your internet connection and to determine if your network is ready for a business VoIP phone plan, the following VoIP speed test will assess your network bandwidth and line quality.


Get Clearer Calls and Faster Browsing

Network Bandwidth and Prioritization

Extension Manager AppNetwork congestion is the top cause of poor VoIP call quality, and as the amount of individuals sharing an internet connection grows, so does the uncertainty of how that connection’s traffic is being impacted. Often, the culprit is insufficient bandwidth – but did you know that you can prioritize your network demands by type of traffic? That way, your calls are always clear, even when the demands on your network are high. Not only are we capable of increasing your bandwidth, we can also manage your network’s demands.

Use the Phones that Fit Your Unique Needs

VoIP Phones, Softphones, Mobile Phones…Virtual Phones

VirtualPBX offers you the flexibility to use the phones that best meet your business needs, whether you choose a VoIP phone, a standard analog phone, a cell phone, or a computer. Your virtual office can be anywhere you can plug a VoIP phone into a broadband connection. VoIP phone system!

  • VoIP phones enable features like extension to extension dialing and free long distance
  • Turn your current analog and/or mobile phones into a business-class PBX phone system
  • Unrestricted features are available regardless of the type of phone or your location
  • VoIP Anywhere technology enables any iPhone, Android, smart device, or computer to become a VoIP extension
  • 99.999% Reliability

Compare Plans and Save

Moving to a cloud phone PBX system lowers your business communication costs by as much a 40%-80% over traditional phone costs. With VirtualPBX Office and Anywhere Plans, those saving increase through the use of VoIP, distributing your work force easily with a range of flexible billing options.

VirtualPBX Office Plans

best for companies that:

  • Need the flexibility of unlimited minutes
  • Want unlimited inbound and outbound calls*


  • Lowest cost compared to traditional phone systems
  • Take calls on VoIP phones or use Follow-me Calling
  • Prices start at just $19.99 per month

VirtualPBX Anywhere Plans

best for companies that:

  • Have light phone traffic
  • Want to route inbound calls to existing phones


  • Select a plan and pay only for the minutes you need
  • Take calls anywhere, on any phone
  • Prices start at just $9.99 per month

VirtualPBX Services and Features

VirtualPBX invented the first virtual phone system and we’ve been continuously adding capabilities since. Our features are the deepest and strongest in the industry, including professional greetings, music on hold, custom auto-attendant, call forwarding, fax with no fax machine, TrueACD® queuing, call recording, conferencing…the list goes on and on.

Receiving a Call

Auto-Attendant (Virtual Receptionist)
Your calls are answered automatically and professionally and each caller is provided with options to proceed that you choose. No need for a full-time receptionist.

Call Preview Detail
Details about your calls can be announced before you answer so you know even more about who the caller is and what is wanted.

Customizable Greetings
Customizing your main greeting is just the start. With VirtualPBX, you can add your custom messages onto everything – including information on hold, different greetings for each department, voicemail, and even a unique greeting for each phone number in your system.

Dial-By-Name Directory
If your callers don’t know your extension numbers, make it easy for them to reach your employees by entering either a first or last name.

Day and Night Mode
By telling our system when your office closes, we can automatically route any additional calls to voicemail and/or change your greeting to let callers know you’re closed.

Follow-Me Calling
Calls can be routed to office, cellular, or home phones and can automatically follow you as you move from place to place.

Information-Only Extensions
Create extensions that callers can use to access frequently asked information such as hours of business or directions.

Integrated Conferencing
Conferencing is built-in, allowing you to have conference calls anytime without the need to pay for a separate service involving more phone numbers and passwords. All plans include a set number free conference minutes, and additional minutes are charged at just 2.9 cents per minute.

No Busy Signals
Having a caller be told that all lines are busy can end a transaction before it’s begun. With VirtualPBX, calls always get through.

Smart Caller ID
Put caller ID to work with additional features that let you know when your call is a business call, not personal, or even what department the caller is trying to reach.

Routing a Call

Using all or part of the caller ID for incoming calls, automatically route a VIP to priority support, block calls from telemarketers, or send your spouse’s calls directly to your own extension – or any other custom routing you have in mind.

Call Waiting Signal
Keep everyone aware of whether there are callers waiting with a simple, unobtrusive signal to let people know they should keep calls moving.

Multi-Stage Dialing
You can use VirtualPBX to dial through an existing hardware PBX in your office so you don’t have to replace equipment you already use.

Self-Managed Agent Presence
Your employees can manage their own presence in the system so managers don’t have to keep track of everyone or add and delete phone numbers as people go to lunch or on breaks.

Supervised Call Transfers
Connect a caller to another extension, and you can stay on the line to speak with the extension owner before completing the transfer.

TrueACD Queues
TrueACD Queues route calls intelligently to people in departments. One TrueACD Queue is included in Office Plans and additional queues up to 8 can be added at $9.99 per queue. Rank your employees by skill or availability and make sure your best people get the most calls. When call volume gets really heavy, an overflow queue allows a second set of employees to start taking calls. Learn More about TrueACD Queues

In Call

Call Recording*
Any or all calls can be recorded, saved, and played back later to assist in training employees or to meet legal or other requirements. *Additional fees may apply for this feature.

When you can’t take calls, don’t let your phone ring and leave callers waiting.Send them directly to your business voicemail.

Music and Information on Hold
When they’re being transferred or on hold, customers can listen to one of the over 120 songs in our jukebox, or any that you choose to add. You can also record and upload any kind of information for playback during holds.

Voicemail Interrupt
Let your voicemail take the call while you listen in, then pick up the call in mid-recording if you decide it is important.

Message Handling

Never Full Mailboxes
Make sure you get all the important messages your business needs, and never get embarrassed by telling callers your mailbox is full.

Phone and Email Notifications
When not available but needing to keep in touch, you can be notified of voicemail or fax messages using whichever device you want – or all of them at once.

Virtual Fax (Inbound and Outbound)
You can receive and send faxes with no fax machine. Inbound faxes are available online or sent to your email.

Voicemail with Web and Email Delivery
After a customer leaves a voicemail, VirtualPBX can convert that voicemail into a sound file and make it available online or send it to any email address you assign.

Reliable Support

Comprehensive Data Security
Your personal information is important to you. We make sure that it’s safe by implementing security protocols that can’t be breached.

Mission-Critical Fault Tolerance
Every component in our system has at least one backup and usually several. System outages are very rare. And because we’re hosted remotely from your office, a natural disaster or power failure in your area won’t keep the calls from coming through.

Multi-Business Support
If you have more than one company, you can support them all with different phone numbers under a single VirtualPBX system.

Real-Time Monitoring and Reporting
Get details on calls for the last three months at a moment’s notice. We offer the deepest and most complete level of reports in the market. And you can see traffic coming through the system as it happens so you know how many people are on hold or how many of your employees are taking calls.

Virtual Calling Card
You can place outbound calls through your business line, so that your caller ID is that of your company phone number and you can call from any phone, anywhere -even your sister’s house in Kalamazoo.

Web-Based System Management
Maintain and tweak your system with a few simple clicks of your mouse. Our secure administrative portal can be accessed through web browsers from any location.

Get Started Today!

We have professionals on hand to help you find the VoIP business phone solution to best fit your unique needs. Whether an Office Plan with unlimited minutes best suits your needs, or you want to get started with a free Anywhere Plan trial, we are confident we can help your business succeed. Take a more in-depth look at our business VoIP phone plans, or give us a call at 888-825-0800, option 1.