Office Plans showcase the industry standard of both customizability and user friendliness, but sometimes you simply can’t take your eye off the ball for even a moment. We understand how important your time is and that’s why we offer a completely personal attention-saving premium service that will get your office phones up and running without lifting a finger. Our Concierge Service can chauffeur you to greater efficiency and higher margins today by taking all of the time-consuming tasks of getting up and running with your new VoIP service off of your to-do list. Add the VirtualPBX Concierge Service to your plan for $49/month. Setup fee for new system configuration is a one time charge of $50.
Strategize – Our expert Concierge agents will explore your company needs and collaborate with you to identify the ideal telephone preferences for your business.
Set-Up – After designing your dream configuration, we handle the rest. Within no time at all, our concierge experts will have programed your phone system and scheduled quick and easy training for all of your administrators.
Review – Once all systems are operational, we’re still on your side to review and offer periodic configuration changes to help save you money and improve performance.
VirtualPBX Office Plans are complete business telephone solutions for organizations of any size that insist on professional service, features, and appearance all at an incredibly high value. Each Office plan comes with unlimited minutes and extensions, giving businesses the freedom to expand as quickly as they want. Plus the auto-attendant feature with customizable messages ensures that each caller gets your full attention. VirtualPBX Office hosted telephone services replicate the functionality of a traditional, on-site PBX phone system but with the limitless variety of customization options only available from the creators of the original cloud-based phone system.
Receiving a Call
Auto-Attendant (Virtual Receptionist)
Your calls are answered automatically and professionally and each caller is provided with options to proceed that you choose. No need for a full-time receptionist.
Call Preview Detail
Details about your calls can be announced before you answer so you know even more about who the caller is and what is wanted.
Customizing your main greeting is just the start. With VirtualPBX, you can add your custom messages onto everything – including information on hold, different greetings for each department, voicemail, and even a unique greeting for each phone number in your system.
If your callers don’t know your extension numbers, make it easy for them to reach your employees by entering either a first or last name.
Day and Night Mode
By telling our system when your office closes, we can automatically route any additional calls to voicemail and/or change your greeting to let callers know you’re closed.
Calls can be routed to office, cellular, or home phones and can automatically follow you as you move from place to place.
Create extensions that callers can use to access frequently asked information such as hours of business or directions.
Conferencing is built-in, allowing you to have conference calls anytime without the need to pay for a separate service involving more phone numbers and passwords. All plans include a set number free conference minutes, and additional minutes are charged at just 2.9 cents per minute.
No Busy Signals
Having a caller be told that all lines are busy can end a transaction before it’s begun. With VirtualPBX, calls always get through.
Smart Caller ID
Put caller ID to work with additional features that let you know when your call is a business call, not personal, or even what department the caller is trying to reach.
Routing a Call
Using all or part of the caller ID for incoming calls, automatically route a VIP to priority support, block calls from telemarketers, or send your spouse’s calls directly to your own extension – or any other custom routing you have in mind.
Call Waiting Signal
Keep everyone aware of whether there are callers waiting with a simple, unobtrusive signal to let people know they should keep calls moving.
You can use VirtualPBX to dial through an existing hardware PBX in your office so you don’t have to replace equipment you already use.
Self-Managed Agent Presence
Your employees can manage their own presence in the system so managers don’t have to keep track of everyone or add and delete phone numbers as people go to lunch or on breaks.
Supervised Call Transfers
Connect a caller to another extension, and you can stay on the line to speak with the extension owner before completing the transfer.
TrueACD Queues route calls intelligently to people in departments. One TrueACD Queue is included in Office Plans and additional queues up to 8 can be added at $9.99 per queue. Rank your employees by skill or availability and make sure your best people get the most calls. When call volume gets really heavy, an overflow queue allows a second set of employees to start taking calls. Learn More about TrueACD Queues
Any or all calls can be recorded, saved, and played back later to assist in training employees or to meet legal or other requirements. *Additional fees may apply for this feature.
When you can’t take calls, don’t let your phone ring and leave callers waiting.Send them directly to your business voicemail.
Music and Information on Hold
When they’re being transferred or on hold, customers can listen to one of the over 120 songs in our jukebox, or any that you choose to add. You can also record and upload any kind of information for playback during holds.
Let your voicemail take the call while you listen in, then pick up the call in mid-recording if you decide it is important.
Never Full Mailboxes
Make sure you get all the important messages your business needs, and never get embarrassed by telling callers your mailbox is full.
Phone and Email Notifications
When not available but needing to keep in touch, you can be notified of voicemail or fax messages using whichever device you want – or all of them at once.
Virtual Fax (Inbound and Outbound)
You can receive and send faxes with no fax machine. Inbound faxes are available online or sent to your email.
Voicemail with Web and Email Delivery
After a customer leaves a voicemail, VirtualPBX can convert that voicemail into a sound file and make it available online or send it to any email address you assign.
Comprehensive Data Security
Your personal information is important to you. We make sure that it’s safe by implementing security protocols that can’t be breached.
Mission-Critical Fault Tolerance
Every component in our system has at least one backup and usually several. System outages are very rare. And because we’re hosted remotely from your office, a natural disaster or power failure in your area won’t keep the calls from coming through.
If you have more than one company, you can support them all with different phone numbers under a single VirtualPBX system.
Real-Time Monitoring and Reporting
Get details on calls for the last three months at a moment’s notice. We offer the deepest and most complete level of reports in the market. And you can see traffic coming through the system as it happens so you know how many people are on hold or how many of your employees are taking calls.
Virtual Calling Card
You can place outbound calls through your business line, so that your caller ID is that of your company phone number and you can call from any phone, anywhere -even your sister’s house in Kalamazoo.
Web-Based System Management
Maintain and tweak your system with a few simple clicks of your mouse. Our secure administrative portal can be accessed through web browsers from any location.
Save at Signup
To help you start your new business phone system with VirtualPBX, we’ve offered the below options for the reduced price shown. These additional options may be more if added later, so make sure to catch them while you can!
Unlimited Call Recording
Unlimited Outbound Fax
TrueACD® Queues (additional)
Additional Phone Numbers
International Phone Numbers
Varies by Country
Vanity Toll-free Number
True 800 Number
Phone Number Porting
Additional Payment Options
Not ready to commit for a year? VirtualPBX offers a monthly payment option so that you can pay as you go. Two year payment plans are also available and will keep you locked in at the lowest rate.
2 Year Contract
VirtualPBX Office Plan – 1 Line
VirtualPBX Office Plan – 2-19 Lines
VirtualPBX Office Plan – 20-99 Lines
VirtualPBX Office Plan – 100+ Lines
2Metered VoIP Lines use plan minutes on Anywhere Plans, and cost 3.8 cents/min for 1-19 lines, 3.7 cents/min for 20-99 lines, and 3.6 cents/min for 100+ lines Office Plans.
Note: Each VoIP phone is subject to a flat-rate fee of $1.99 for E911, as allowed by Federal, State and Local laws.