Virtual cloud-based PBX systems provided by VirtualPBX is your full library of business system functions, all hosted on the internet! Hosted VoIP systems exist totally within the cloud, so they don’t require any installations or maintenance. They mitigate inaccessibility issues that can leave a business disconnected during a natural disaster. At VirtualPBX, we offer the same suite of central functions that allow employees to connect with one another and to the public switched telephone system (PSTN). In addition, they also offer many more functions that are typically unavailable with on-site systems.
Without the limitations of the older on-site PBX, cloud systems can be customized to match a business’ needs and scale with its growth. Hosted PBX customers don’t need to buy, install, or maintain any PBX equipment. The “equipment” is technology owned by a service provider that sells access to the system to its users. This is called a hosted VoIP (Voice Over Internet Protocol) service agreement.
Let us show you the transformative impact VirtualPBX can have on your contact center efficiency and customer satisfaction with a free demo! We’ll cover Live Dashboards, custom queue options, Call Tagging, and more, followed by a quote for your business.
Hosted PBX systems have all the same key functions as a traditional PBX and more. Advanced features like ACD Queues Pro or Call Recording are cost prohibitive over most older telephone systems. Additionally, features like integrations aren’t available at all. Hosted systems offer up to 90% savings, negligible support costs, and greater flexibility. Furthermore, they are highly customizable and dramatically improve scalability compared to traditional PBX systems.
Firstly, unlike hardware PBX systems that can only handle as many calls as the number of incoming lines in the system, hosted PBX services use systems that are infinitely scalable at an affordable premise-based system and ensures no busy signals.
Secondly, Hosted PBX incorporates many overlapping components and multiple PBX systems with automatic failover. No single element can bring the system down. Even in the event of a failure of an entire system simply rolls calls over to another backup system.
Thirdly, using web-based management portals, users can manage the entire system remotely. User extensions, queues, voicemails, call recordings, faxes, and any other system functions can be programmed by anyone with an internet connection.
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