How It Works

VirtualPBX introduced its first hosted telephone software over 20 years ago and our unified communications systems remain some of the most advanced and feature-rich options in the industry.

How It WorksOur ultra-reliability is something you can set your watch to – with 99.999% uptime and no maintenance downtime, your calls sound crystal clear around the clock. Even so we keep our highly-trained support staff right here in the Silicon Valley for any questions you need answered. We also have highly trained professional services staff on hand for any network quality or bandwidth issues and can help you find the most cost effective way to get your system up to par. Saving you money and improving your business communications used to be mutually exclusive, but VirtualPBX lets you focus on your business, not your business phone system.

1. Callers dial your company’s phone number

Keep your number or pick from our library of vanity, toll-free, and international numbers. You can use as many as you need and even use a different greeting for each one.

2. Callers are greeted by a custom auto-attendant

Or keep a receptionist, if you’d like. For auto-attendant calls, greetings and system operation can be scheduled to match your business hours and include menu options ranging from dial-by-name to pre-set departments and individual extensions.

3. VirtualPBX manages call routing through your company.

Callers select the person or department they want to reach and your VirtualPBX system routes the call to the selected person or group. Call quality is crisp and sophisticated queuing options reduce hold times and improve efficiency.

4. Employees can work anywhere.

Calls can go to any kind of phone, in any location in the world. Using a VoIP phone in the office has voice and fax messaging options or you can use a variety of routing options and the VirtualPBX Softphone App to receive a call anywhere there is an internet or data connection. Simple.