Posted on August 31, 2018 by Charlie Galaviz
A call center script can be an excellent resource when training agents at your organization. Providing your agents with a call center script can guide them through answering difficult questions and turn unhappy customers into your brand’s biggest promoters. But, even in the most experienced of contact centers, having the perfect script doesn’t mean your work is done. In order to drive success in your call center, you must know the call center script do’s and don’ts.
Searching for call center technology that compliments your call center script? VirtualPBX is your one-stop shop for all your contact center needs. Our industry-leading Business Phone Plans will improve your call quality, call efficiency, and give you a dynamic live-view into how your call center is performing. With a host of robust features like Call Recording, CRM Integration, and Real-Time-Monitor, your call center will be operating at peak performance 24/7.
Posted on July 27, 2018 by Charlie Galaviz
Is your business voicemail box nearing capacity or even worse, full? We get it, checking voicemail is not always the most convenient task in the world. Neither is having your customers listen to the dreaded greeting, “This mailbox is full and cannot accept new messages at this time. Goodbye.” As worker bees ourselves, we do practice what we preach. In order to guarantee we never missed an important voicemail again, we set out to create the least painstaking voicemail solution possible. In fact, our dynamic voicemail solution is so seamless, you’ll look forward to unwrapping your voicemail box full of leads. Best part? VirtualPBX Voicemail Boxes and Voicemail Notifications are features that are included with the award-winning Dash Business Phone System. Ready to never miss a lead again? In this infographic, we’ll show you the 5 ways how to check voicemail with Dash Plans.
Already a customer? Take a look at our voicemail guide for step-by-step instructions on setup, shortcuts, and more. Furthermore, you can follow us on Facebook and Twitter to receive more Friday 5 tips like this one on how to check voicemail!
Posted on June 29, 2018 by Charlie Galaviz
If you were to design the perfect receptionist for your enterprise business, which qualities would be the most important? A bright personality to greet callers, the ability to handle multiple calls simultaneously, or the skill to perform complex call routing tasks? Or how about someone who is consistent and available round-the-clock? A Virtual Receptionist is the automated equivalent of your best receptionist, with the ability to deliver professional pre-recorded greetings and direct callers to their desired extension, informational message, or departmental group. Best of all – a virtual receptionist is included on all Dash Business Phone Plans and with our user-friendly interface, it can be set up in less than five minutes. Take a look at this Virtual Receptionist Infographic below to learn more.
Posted on May 25, 2018 by Charlie Galaviz
When VirtuaPBX incorporated a nationwide 4G LTE mobile network onto the award-winning Dash Business Phone System, the most powerful communication platform in the world was born. 4G LTE Mobile for Business is the first and only all-in-one business communications solution that delivers uncompromising use of mobile phones for employees. Native integration of the VirtualPBX Business Phone System with a nationwide 4G LTE network solves many of the challenges today’s organizations face when addressing battery draining apps or call forwarding. VirtualPBX Powered Mobile Phones deliver all the features you love on the VirtualPBX platform, but with the advantage of bringing data and texting to your fingertips. Need more reasons to make the leap to mobile? Check out these 5 benefits of 4G LTE Mobile for Business:
Thanks for checking out these 5 benefits of 4G LTE Mobile for Business. Have questions about VirtualPBX-Powered Mobile Phones? Send us a shout on Facebook and Twitter! We’d love to hear your thoughts.
Posted on April 27, 2018 by Charlie Galaviz
The modern business landscape is global, operates at a breakneck pace, and finds customers expecting more service in less time than ever before. That means that each channel a business interfaces with its customers and partners over needs to be optimized for all of those factors. One of the most critical channels that often gets overlooked in the light of improving web page design and enhanced connection speed is the business telephone number. In fact, almost 60% of all callers to a business want to discuss pricing on the first contact. And considering that pricing questions are one of the strongest buying signals, it doesn’t take Gordon Gekko to realize that the opportunity to get a call right is critical. To do get the right interactions on a telephone call, businesses need to have the right telephone numbers, first. But getting the right business telephone numbers is more than just signing up for a business phone service. That’s why we’ve put together the following infographic with examples of the different types of numbers you can have and how they can benefit your business. Plus, with hundreds of thousands of numbers from over 140 countries and true 800 toll-free numbers to choose from, VirtualPBX has exactly the right business telephone number for your business.