Think of a single Auto Attendant as a full-time virtual receptionist that is efficient, flexible, and capable of orchestrating your organization’s complex call tree.
Now imagine how powerful it would be to deploy Multiple Auto Attendants that can work in conjunction with each other to steer call traffic where you want it. You can supplement your main phone number with additional attendants that reach personal DIDs, Ring Groups, and other inbound phone lines.
We’d like to share five use cases of our newest feature, Multiple Auto Attendants, that your business can take advantage of.
5 Business Use Cases for Multiple Auto Attendants
1. Multiple Location Management
Franchises with multiple storefronts and enterprises with dispersed offices can benefit from using multiple auto attendants. Using the VirtualPBX Phone System, administrators can easily manage each location’s auto attendant and customize the menu options based on the departments and services available at that location.
2. Provide Multiple Language and Country Support
Welcoming customers in their native language creates a personalized caller experience. Companies can use more than one attendant when providing multilingual support with extensive call tree options. In addition, international companies can utilize toll-free and international numbers to provide region specific call flows for countries like Canada, Mexico, and the UK.
3. Promote Products, Services, and Promotions
Multiple attendants can be used as a dedicated line with alternate greetings specific to seasonal products, services, or marketing promotions. For example, during the holidays you may want to shorten the time it takes for customers to reach sales. E-commerce stores can use a secondary attendant to streamline sales questions and process orders over the phone.
4. Backup Auto Attendant for Emergencies
Prepare your business for unexpected events and natural disasters. Having a backup attendant on standby allows you to instantly deploy an alternative call tree should an office or department suddenly become unavailable. Calls can be routed to a different location, department, or a 3rd party to give your customers a service option when spontaneous events arise.
5. Consolidate Your Accounts and Save Money
I’ll let you in on a big secret. Entrepreneurs with multiple businesses can save on their phone bill by consolidating their businesses into one phone account. Instead of opening separate accounts for each business, you can create one account, and then add additional auto attendants for each business. Not only will you save a ton of money, but you’ll also appreciate how much time you save when handing over your annual expenses to your accountant.
Try Out Multiple Auto Attendants
These use cases are just the tip of the iceberg of what Multiple Auto Attendants are capable of.
Want to learn more? Our VoIP experts are available to chat about how to deploy Multiple Auto Attendants at your company today!