VirtualText Delivery Notifications
Everyone orders something that has to be delivered. People order online or through direct store purchases and probably deal with delivery notifications through text. I know I do, and secretly, I love it. This leads me to another excellent factor of our new app service: VirtualText delivery notifications. Every business industry has seen a massive boom in ordering items, and having a delivery texting service in place has become “the trend” to be in on.
Here’s the deal, businesses of any type that offer a transparent and communicative text delivery method to their customers are on the right track. 9 out of 10 consumers prefer to communicate with companies through text message, with 30% of customers saying that receiving updates on deliveries via text is essential.
Why VirtualText Delivery Notifications
If you’re a small business owner or an independent e-commerce store, keeping customers in the delivery loop is crucial to maintaining excellent customer satisfaction and retention. With VirtualText delivery notifications, your business keeps customers informed throughout the shipment process and (more importantly) in real-time.
There are other benefits to having a text delivery notification system in place, such as:
- Automating custom messages
- Direct communication with customer’s order
- Providing instant customer support
- Follow-up and feedback on delivery satisfaction
Creating smooth processes with your internal communications is paramount. No one wants to suffer a scenario of a breakdown in conversations where it concerns getting your products out. The VirtualText app can proactively mitigate issues by allowing you to share messages across headquarters and drivers. The faster you have plans for any scenario concerning delivery orders, the quicker you can handle the problem. This texting capability will change the game and create a more sustainable system.
Take a Picture
We have covered how you can automate responses with the VirtualText app, from canned replies to creating workflows with Webhooks and API, but here is something else to factor. With the pandemic, consumers have embraced the “contactless” method. Our delivery notifications not only keep the customer updated throughout the package journey, but the driver can take a picture when the package gets to the front door—alerting the customer and providing a personal touch.
This protects the business and the driver and gives the customer a seamless experience. That is the goal, to make your business better and, in turn, provide your customers with what they need.