Whether you’re involved in a family-owned shop or a multi-national corporation, the communications your business has with its customers and partners can prove extremely important to your success. Some businesses have begun to record phone calls to aid recall of their conversations, and you might want to consider following their lead.
According to recent analysis at Software Advice, call centers involved with call recording showed a strong preference for web-based software like our Dash Business Phone Plans. The call centers emphasized their desire for features like call recording and conferencing, but you don’t have to run a call center to take advantage of those same features. You can reap the benefits of cloud-based software regardless of what style operation you run.
Let’s examine a few ways that call recording can make a positive impact on your business relations.
Keep it Personal
No business could function well without solid performances from its individual employees.
Take journalism, for example, where reporters are charged with interviewing all manner of people to piece together stories. Both facts and personal quotations come from one-on-one interviews between reporters and community members. Sometimes interviews take place over the phone, and in those cases, the conversations could be recorded for better recall.
Although journalists may strive to keep their facts straight and their quotes accurate, even their best efforts won’t always create 100 percent accuracy on the printed page. They could improve the accuracy of their stories by simply allowing a cloud-based system to record their phone calls.
In most cases, replay of a call is as simple as accessing the online system – like signing in to our Call Recording Manager to play or download an important conversation. This makes it easy to fact-check notes scrawled on a notepad or quotes hastily typed. From there, the newspaper benefits by printing highly accurate pieces, and the public benefits from a strong display of community events.
For the Good of the Company
Stepping up the ladder of responsibility, it may also be necessary for a multinational CEO to record phone calls for an event as pivotal as a merger.
Say a deal between your company and your biggest competitor was set to merge your operations. That may happen once in your lifetime. But it won’t proceed without a sign-off from your board of directors.
Unlike the one-on-one between a journalist and town resident, a conversation between CEO and shareholders is a group event. This means that, as CEO, you would be responsible for recall of a deal subject to the opinion of perhaps dozens of other people.
Recording your conference with the board would leave nothing to chance. Changes to the agreement would be captured. A final vote would be etched silicon. In any case, a weighty recording such as this could not only approve a huge business deal, it could serve as legal backing for the deal as it moves forward.
Analyze an Ongoing Deal
What if you aren’t yet successful with your personal interview or business merger? Sometimes a sure thing doesn’t always proceed as you desire.
Inc’s analysis of deals gone wrong ask the hypotheticals “What could I have done better?” and “How could I have handled the situation better?” A call recorder can help illuminate the problems that caused the floor to fall from under you.
Don’t let every missed opportunity ruin your future attempts at negotiation. Instead, learn from the bad deals by playing back the conversations that led to the unsavory outcome. When you learn about what you did well, what went wrong, and why, you can do better in future interactions and secure the next big deal that comes your way.
Record Phone Calls for Perspective
When you record phone calls, you give yourself an outside perspective on situations you helped create. You look at your own actions from the outside in a way that wouldn’t be possible otherwise.
No matter the scope of your conversations, there’s always something you can learn from an unedited replay of your interactions with another individual or group. Why not give it a try?
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