During the Holiday season, it is important for your business to be attentive, promotional, and creative. The holidays are just around the corner. Is your business ready?
With a little know-how and a friendly phone system like a Vvrtual PBX, you can easily accomplish all this and more. Here are 6 great ways VirtualPBX can help you best connect with your customer base this Holiday season.
Holiday Schedule Message
With most businesses experiencing increased call volume during the holidays, it is sometimes difficult to attend to each customer’s needs. Providing a Holiday Schedule Message is a great way to keep your customers informed of Holiday business hours or who to contact in case of an emergency. This will not only ensure customers are updated with your holiday schedule, it will also and reduce the number calls needed to be answered.
Provide a Holiday Greeting
The holidays are a great time to let your customers know how much you appreciate their business, and what better way to thank them then through a holiday greeting when they dial your number! You can use the Greeting Manager on the web portal to set up a new greeting. Your customers will certainly appreciate this holiday message.
Play Holiday Music
During the stressful holiday season, playing cheery Holiday music is a great way to help your customers relax and slow down. Playing holiday tunes for your customers is simple with the VirtualPBX System. Choose from a wide selection of holiday songs by going to the Admin tab and clicking “Edit” under Music on Hold. VirtualPBX also gives you the option to record your own greeting, upload a greeting or have a profession holiday greeting recorded. Options for greetings are found under the “Greetings” tab.
Mention Seasonal Promotions
The International Council of Shopping Centers predicts holiday sales to increase anywhere from 3% to 3.5% this year. Take advantage of this busy shopping season by sharing special discounts and holiday promotions with your customers. VirtualPBX can help you quickly promote your sales via a special On Hold Message. VirtualPBX can help you upload your On Hold Message or record one for you. You can order it under the “Greetings” tab. And remember, most businesses get many new customers and retain loyal clients through seasonal promotions.
Use Call Forwarding
Don’t get stuck in the office this holiday season. With call forwarding, you can go holiday shopping, trim your tree or spend extra time with family all while answering business calls as if you are in your office. Simply put your home or cell phone in as a contact phone number in your extension, turn Follow Me Calling on, and sneak out for some holiday fun.
Set Santa Up with His Own Extension
Who doesn’t love the thought of Santa Claus during the holidays? Get into the holiday spirit by creating a special extension for good old Saint Nick. With VirtualPBX you can create a mail only extension for Santa Claus where customers can feel free to leave you a holiday message. In addition, your customer’s kids will definitely enjoy hearing Santa Claus wish them happy holidays (you’ll need to find a person with a jolly deep voice to record that message!). True, this doesn’t directly affect your bottom line. But your current and potential customers will definitely remember this. And having them remember you CAN have an effect on your bottom line!