Author: Paul Hammond
Posted on June 12, 2014 by Paul Hammond
There are a variety of ways to track the progress of your business and create strong business opportunities. However, are you doing everything you can to ensure your business is successful?
Dialed Number Identification Service (DNIS) is a tool that allows your employees to capture useful data from your callers, while offering the opportunity to uniquely answer calls. DNIS offers your business the ability to track and categorize the calls you receive so you can uniquely answer each individual call. From the moment your employees see the number from which the customer is calling, the employee can immediately address their needs. This enables you to create a more personalized experience for callers, whether they’re customers, clients, or potential partners while also saving time.
There are a myriad of options when setting up your DNIS telephone numbers:
- You can set up toll-free numbers that are specific to individual products.
- Have dedicated lines that can be created for multilingual customers.
- For larger clients, you are able to set up “VIP numbers” which directs them quickly to their destination.
- You can now monitor the frequency and volume of calls a specific sector of your business receives.
So how can you get started?
DNIS numbers include local, toll-free, and international numbers and are able to be added to your current VirtualPBX system at any time. Interested in seeing exactly how DNIS can benefit your business? Call VirtualPBX at 888.825.0800 ext. 2 to learn more.
Posted on April 30, 2014 by Paul Hammond
One of the main reasons people buy a phone system today is to make phone calls — they need to communicate proactively with their customers, vendors, and other employees. With the traditional “overlay” hosted phone service that acted as an inbound call router, this can definitely handle your inbound phone calls and give you the freedom to answer those inbound calls on any device you like — home phone, business phone, land line, or cell phone.
However, what about making phone calls? You would need to use your landline or cell phone to make that call. This can be convenient, but also has the inconvenience of not showing your business phone number as the caller ID to the recipient of the call. But that’s the whole point! Don’t you want them to see your business number and not our personal contact number?
Any Plan Support VoIP Phones
With VoIP phone support, any usage-based or flat-rate plan from Virtual PBX can support the VoIP phones. So you’re not forced to have to pick a plan just to get to use the phones, like so many other VoIP vendors force you to do. On the contrary, you get to choose whichever plan best fits your business model, then you get to choose if you want to have a VoIP phone on your desk or just choose to receive calls on your landline or cell phone.
But if you do choose to have a VoIP phone, then you DON’T need a land line. Let’s think about that a minute. With all inbound and outbound calls going through Virtual PBX, and you have the ability to just pick up the phone and dial out, showing your Virtual PBX phone number. So you receive calls on your VoIP phone and you make calls on your VoIP phone. Why would you need a land line anymore? Given that land lines can cost anywhere from $40-60/month, depending on the long distance package associated with it, you could end up saving a lot of money just getting rid of your land lines. An office full of landlines? Gone.
Multiple Caller IDs
Another cool thing? Choose WHICH phone number you want to show for your caller ID. Nice, eh? You can change this under your Config tab when you log into the vConsole. Scroll to the bottom of that page, click “Manage” next to your VoIP phone and you can now choose which Virtual PBX phone number you wish to show when you place an outbound call. Do you have a couple of different phone numbers so you can act like a couple of different companies with the same employees? Call out with one phone number showing, then edit your outbound caller ID and make calls to the clients for your other company. Just like that you can experience the freedom of having multiple caller IDs.
VirtualPBX offers the following devices as part of the VoIP Office product line. Devices may be mixed and matched to optimize your Voip Office. All devices come pre-configured and are fully supported by the VirtualPBX support team. Click here to compare phones.
Posted on April 30, 2014 by Paul Hammond
With VirtualPBX, you’re not forced into a payment plan that doesn’t match your business. Most companies will find our flat rate plans will provide the most savings, and give the peace of mind that comes from knowing how much your bill will be each month, regardless of usage. Other businesses, usually those that don’t use the phone a lot, will benefit more from our usage based plans – why pay for unlimited use when your needs are low?
This is what most companies market as “unlimited”. There is never any such thing as “unlimited” in the telecom industry. Let’s just get this straight right up front. Carriers charge each other on a price per minute basis when they hand calls off to one another, so at some point in time that cost makes it down to the consumer. However, VirtualPBX doesn’t really push the “unlimited” as much as they push flat-rate. It’s a flat rate under normal business usage. Here’s what the flat-rate plan comes with:
- Anywhere from $39.99/mo down to $19.99/mo per user, depending on how many extensions are needed
- Unlimited free minutes for typical business use
- No charge for long distance any where in the continental US or Canada
- 1,000 minutes of toll-free included in every plan
- Most companies with typical phone use
- Employees who work in offices or home offices with broadband internet
Usage-based plans basically means you pay for only the minutes you use. This can be extremely useful if you don’t have that many inbound calls or make many outbound calls. You don’t need to pay a higher flat rate per extension because your overall usage is low compared to the average office.
- Prices start at just $9.99 per month
- Pay only for minutes used
- Unlimited users
- Same system features as the flat-rate plans because it’s the same system
- Toll-free is built into the plan minutes
- Companies with low phone use
- Employees on cell phones or land lines
Still not sure which plan is best for you? Not a problem. To help make it a little easier, we’ve put together a little calculator where you input the number of users that need an extension and the rough amount of minutes that they use each month for inbound and outbound calls.
Please click to learn more about the plan calculator.
So, bottom line is that VirtualPBX has the right plan for you. And even better is no matter which plan you choose, you can use the hardware VoIP phones with them, allowing you to cut all ties with your land line and traditional carriers. This could save you a lot of money. And that’s why VirtualPBX is doing what they’re doing.
Posted on April 29, 2014 by Paul Hammond
Here at VirtualPBX, we understand how frustrating it can be to miss that important call you’ve been waiting for… so we’ve gone ahead and created the best Voice and Faxmail features in the industry to ensure you never have to miss another phone call again. With our unique voice and fax messages options, receiving communications is more convenient than ever. You can get a voicemail or be alerted of a fax message awaiting your reply via email, pager, web, and even text message.
Aside from never-full mailboxes, centralized messaging, voicemail interrupt, and fax viewing options, below are even more benefits you receive when you choose a VirtualPBX business phone system.
- Personal greeting
Give your callers a distinctive greeting and allow your personality shine through. With a customized voicemail greeting, callers can hear your voice rather than a traditional recording.
- Phone, email, and web notifications
Depending on the nature of your business, it can be crucial to know when you have a new voicemail or fax message awaiting your reply. With the VirtualPBX system, you can be alerted via email notification, pager, web, or even through text messages sent directly to your cell phone.
- Phone, email, and web message delivery
Now you can retrieve your messages from almost anywhere. Get them via any touchtone telephone, routed to your email as .wav files, or from any computer with Internet access and speakers.
- Automatic callback
How many times have you wanted to return a call only to realize that the caller didn’t leave a phone number? With VirtualPBX, you can return a call to the number from which the message was left with one button – no manual phone number entry is necessary.
Call VirtualPBX at 1 (888) 825-0800 to learn more about our voice and faxmail options today. We look forward to hearing from you!
Posted on April 23, 2014 by Paul Hammond
Buying a VoIP phone doesn’t have to be confusing. A basic understanding of the technology will help shoppers know what they need, which will help them find the best VoIP phones. The first step in shopping for a VoIP phone is to determine which type of phone would best meet the needs of your business and consulting with the VoIP service provider about technical specifications will yield the best results. To get a better idea, create a list the most important features the phone should have and those that would be nice to have. Once the selection has been narrowed down, research each model to benchmark performance and call quality before making a final decision.
Some may prefer basic VoIP phones, like our Yealink T20, which is free with annual plans when using VirtualPBX. Or you can choose from our other myriad of phones, which range from entry level for smaller business to fully-featured conference phones for larger companies. Check out our VoIP phone comparison here. Our phones can be mixed and matched to best fit your needs and all are certified and optimized to work efficiently with the VirtualPBX system. VirtualPBX sends out the VoIP phones to the customer pre-configured for a plug-and-play experience.
Additional features to keep in mind when shopping include:
|LCD Display||An LCD display allows users to access features like caller identity. More advanced phones feature color displays to allow users to make video calls or surf the web.|
|Built-In Headset Jack||Enables the ability to attach a headset to the phone for hands free use.|
|Personalized Ringing Tones||Identify the caller purely by the set personalized ringtones telephone ringtone.|
|Programmable Feature Keys||Multiple programmable feature keys give users a way to work with basic and advanced phone features without needing a computer connection.|
|Multiple Language Support||Multiple language support allows users to access their phones and phone features in their supported native languages.|
|Ports for Network and/or Computer Connections||An RJ-11 port allows ADSL line connections and an RJ-45 port allows LAN connections. Multiple RJ-45 ports has the added benefit of enabling phones to be used as a switch that can connect other network devices or phones to the network.|
|Data Encryption||Data encryption reduces threats of security breaches to the data on the network.|
Not sure which VoIP phone is best for you? Feel free to contact us today to learn more about the various types of VoIP phones and features available by calling VirtualPBX at 1 (888) 825-0800.