Call Center New Year’s Resolutions – Infographic
Long caller hold times, poorly managed overflow queues, and no agent wrap-up time – do these challenges sound
Long caller hold times, poorly managed overflow queues, and no agent wrap-up time – do these challenges sound
As you probably know by now, we’re a remote team. In fact, if you’ve ever seen our company’s
Hello again from VirtualPBX! It’s that time of year again when we pause to look back and, like
I have a friend who is spending his first holiday season with his new spouse this year, and
We’re thrilled to announce that we’re ending the year on a high note, it seems, because we were
If you haven’t heard by now, California has been experiencing some of the most destructive wildfires in years.
One of the most talked about additions in our Business Phone plans is the Hunt Group system feature.
Success in a contact center for a business is one of the often overlooked but highly important factors
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