Archives: October2017

Exactly What is an Auto Attendant?

what is an auto attendantMany companies looking to save money on their overhead come to us asking what is an Auto Attendant. At the most basic level, Auto Attendants are literally automated facsimiles of an in-office receptionist that will route callers to the appropriate parties. We’ve been fortunate enough to provided thousands of businesses with the cost-savings of Auto Attendants, Follow Me Calling, and the rest of the features that are unique to VoIP plans like Dash. Last week, we discussed how companies save money by hiring an at home receptionist, which is a good segue into another option to streamline operations; Auto Attendants.

How do Auto Attendants Compare to Real Receptionists?

Auto Attendants can do mostly everything that you’d expect from any in-office equivalent though they operate as an integrated feature within a VoIP phone plan. Because Auto Attendants are digital programs, though, they don’t offer the same coverage for businesses that rely on inbound foot traffic as much as they do inbound call traffic. For companies that aren’t reliant on having a receptionist to field both calls and walk-ins, however, VoIP-based Auto Attendants are more than sufficient. In fact, because Auto Attendants are programs, they’ll never need vacation time, bathroom breaks, and they don’t mind working overtime. Heck, they’ll even operate on a 24-hour window with only a few clicks of the mouse. Of course, we aren’t suggesting that you can replace all of the joys of a member of your team with a computer, but from a strictly functionality standpoint, Auto Attendants are excellent at giving your callers repeatable and consistently good experiences.

So How do Auto Attendants Work?

Much like all of your own business decisions, Auto Attendants will work as you desire them to. All of the features of an enterprise grade VoIP system like Dash are totally customizable to your exact specifications. That means that you can rotate pre-recorded greetings to coincide with holidays, promotions, or even emergency events. You can also arrange for clear, quick, and efficient extensions to be introduced early in the call, and you can even offer bilingual recordings if your market benefits from them, as well. The core functions of the Auto Attendant system are all designed to make the inbound call experience as smooth and effortless as possible, all while retaining the branding and personality that best presents your company to the public. And because Auto Attendant is powered by cloud-based communications, all of its duties can be accessed and manages remotely, from anywhere there is an internet or data connection.

While the Auto Attendant can’t also chit chat about the game last night or weekend plans, yet, we are always working on improving all of our core features. You can add any recommendations to existing services and even get a glimpse of what we have on the horizon, as well, all by checking out our VirtualPBX Product Roadmap on Trello. Or, you can always fee free to let us know directly on Twitter or Facebook, too. Either way, we hope that next time you hear someone ask, “What is an Auto Attendant?” you’ll be able to point them in the right direction.

4 Tips on How to be a Work at Home Receptionist

work at home receptionistHome based receptionist jobs are on the rise thanks to the increase in hosted telecommunications that allow businesses to have employees who work remotely. How to land one of the virtual receptionist jobs from home isn’t as simple as knowing how to transfer calls, though. Being a work at home receptionist is about how to be the most efficient employee you can be and without allowing the many distractions that come from your home environment interfere with your productivity. That’s why we’ve tapped our massive amount of experience with remote workers, distributed workforces, and digital nomads to bring you these tips on how to land one of those coveted at home receptionist jobs.

How to Become a Work at Home Receptionist

We’ve been pioneering the technology that powers remote workers for over 20 years, so we’ve seen what does and doesn’t work for most companies when they try to hire for their at home receptionists. Also, because we’re huge advocates of work from home policies, we have the entirety of our workforce working all or part o the time from their homes, ourselves. It’s with these combined areas of expertise that we’re able to provide the following tips on how to be the most attractive candidate for your next at home receptionist job.

  • Ensure That You Can Maintain a Professional Image at Home One of the first things that gets lost in the mix when people consider working from home is that you still need to project professionalism for your employer. Being an at home receptionist often times includes video conferencing with inbound callers as well as fielding phone calls, so designing the ideal home office with a separate space that is conducive to healthy productivity is as important as not rolling out of bed and right into your desk chair.
  • Remember Business Telephone Etiquette Even if you design the ideal home office, an at home receptionist job can be difficult to keep the lines drawn between any commotion going on in the home and the conversations you’ll have with customers. Remember to keep the background noise to an absolute minimum and always follow these steps on good telephone etiquette to make sure you’re keeping your callers, and employers, happy.
  • Respect Your Working Hours Another way that some people can stumble in their search for the ideal at home receptionist job is by failing to respect the hours of operation. Though certainly some flexibility is afforded to at home workers, drawing and enforcing healthy boundaries about your working hours is just as important for at home employees as it is for those who visit an office everyday.
  • Ensure That Your Home Office Can Support Remote Work Honestly, most employers will provide the technical assistance necessary to establish the workstations for their at home receptionists, but it’s always good to review your own tech thresholds, too. Competing for an at home receptionist job won’t hinge on being able to say your home meets all the network requirements for VoIP, but it’s definitely going to make you an more attractive candidate.

Let Us Know How Your Search Goes

Hopefully these tips will help you land the at home receptionist job of your dreams, but they’ll make your remote work more productive and rewarding either way. Also, if you can think of any other essential tips for aspiring work from home receptionists to follow, let us know on Twitter or Facebook, and maybe we’ll include them in the next set of tips on how to be a work at home receptionist.

Napa & Sonoma Fires Cause Calamity Close to Home for VirtualPBX

napa sonoma firesWe’ve been humbled to serve thousands of businesses in the wake of natural disasters ranging from hurricanes to earthquakes, and everything in between. But today we are facing a far more immediate threat to some of our closets friends and families right there in the Bay Area. The Napa and Sonoma fires have exploded into such a violent and fast-moving regional threat that fire crews are unable to battle the flames as they are preoccupied with live-saving measures and emergency evacuations. While we’d normally take this opportunity to extoll the value of establishing a reliable automatic business failover system or installing the free VirtualPBX Softphone App, we instead want to provide some critical resources for those affected by the fires below.

Napa & Sonoma Fires: Impact and Resources

What started as a collection of a dozen or so small fires late on Sunday night has ballooned into one of the most chaotic and destructive fires in California’s history. We’re no stranger to the destructive power of forest fires here, but these fires in Napa and Sonoma Counties are effectively like having wildfires ripping through urban and commercial environments. Fuelled by wind gusts from 50-70 mph, the fires were still 0% contained as of last night and have claimed at least 10 lives, over 1,500 homes and businesses, and have left over 100 people missing. Please note the following resources and, if you or anyone you know is caught in the effects of these fires, know that we are here to help you in any way we can, as well.

  • Report Missing Persons The Sonoma Country Sherriff’s Department is leading the effort to collect all missing persons information and to provide updates to the community on the fires’ status. Contact them directly at (707) 565-3856
  • Free Access To Wi-Fi From Comcast Comcast is opening all of their Wi-Fi hotspots in Northern California up for free to customers and non-customers alike. The program will be open through at least this coming Friday and details on how to log in can be found here.
  • Offer Shelter Support or Secure Temporary Lodging Among the many public shelters being rapidly opened for the growing thousands of displaced residents is the Petaluma People’s Services Center which is providing shelter as well as arranging host accommodations around the area. They are also accepting donations of goods to help in this effort and details on securing shelter and the list of essentials they need can be found here.

Stay Safe, Stay Smart

We want to remind everyone that, with winds expected to pick up again later this evening and overnight, these fires are still very much active, uncontrolled, and unpredictable. Therefore, we urge all people who are able to help to resign yourselves to contacting the appropriate authorities to see what it is that they need, and do not venture north to assist in person. Furthermore, all of our customers in the area should take safety as their first priority, but know that all of our servers and services are located in redundant locations and you shouldn’t experience any interruptions. If you have any challenges with your coverage whatsoever, please contact Customer Support as soon as you are in a safe place to do so and we will give your needs the attention they deserve. Also, if you have any other needs, tips, or resources you want to share, please let us know on Twitter or Facebook and we will be certain to disseminate the information as soon as possible. Thank you all for your concern as our loved ones and neighbors are in danger, and we hope that everyone remains safe through the end of these tragic fires.

Celebrate Halloween by Ceremonially Burying Your Ancient Phone

celebrate halloweenIt’s no secret that we love Halloween around here. Seriously, it’s so obvious that sometimes “love” may even be a bit conservative. As a group of fanatical Halloween aficionados are wont to do, we’ve begun our spooky preparations well before the 31th of October. Because we also wanted to help you get into the spirits, ahem, spirit of the occasion, too, we’ve decided to offer you a chance to update your office communications in a most seasonably appropriate way. From now until the end of the month, you can blow the cobwebs off of your old desk phone because we’re offering a Buy-One-Get-One Free on VoIP Phones Promotion for the month of October!

Old Isn’t Bad, But It’s Still a Bit Creepy

This BOGO deal is designed to get you to feel comfortable ditching your old technology for something new and sleek without breaking the bank. Some of our customers have been with us for the entire 20 years that we’ve been in business, and some of them are even using VoIP phones they got shortly after joining. It was then that we conducted a quick survey to see a cross-section of the average age of the telephones and on-site hardware that people were using and, to be kind, calling a few of the responses ghastly may be a bit of an understatement. That’s not to say that there’s anything wrong with an older phone, but maybe you’ve noticed, telecommunications hardware technology has improved a bit over the past two decades. Using the Halloween theme to extend this a bit further, think about the haunted house at the end of the road in every scary movie you’ve ever seen. Is it a split-level minimalist design with an open floor plan and a living roof? Or is it a dilapidated, ramshackle tenement with open sewer smells and possibly something living in the walls? All we’re trying to say is if your phone was around for the first broadcast of War of the Worlds, maybe it’s time to take advantage of this killer BOGO VoIP Phone deal. Plus, with these great options from Cisco, Polycom, and Yealink, you really shouldn’t need any more motivation to upgrade.

Yealink W52P
Polycom-VVX600
YealinkT21pE2
CiscoSPA501G
CiscoSPA525G
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The Only Thing Scarier Than Old Phones…

Is, of course, wastefulness. We don’t want you to think that just because your old phone may be half in the grave already that tossing it into the trash heap is the best way to deal with it. Just like there’s a special way to dispose of a vampire’s body to ensure it won’t rise again to wreak havoc on the countryside once more, there’s also a right way to deal with your old e-waste, too. After you’ve pulled the trigger on your new BOGO Phone Deal, make sure you use our Hardware Recycling Guide to keep the valuable metals in your old phones going to good (re)use and to keep the harmful chemicals in the rest of it from going into the environment. Plus, many times it’s as easy as dropping them off at a local electronics retailer, too, so there’re no excuses.

And, of course, this deal may be almost too good to be true, but it isn’t here forever. Just like the idyllic scenes in the beginnings of all horror movies are destined to unravel, the savings from our Buy-One-Get-One-Free VoIP Phone Deal are going to disappear at midnight on October 31st, so celebrate Halloween and act now… before it’s too late!

Blacklisted Numbers: Keeping Your Business Connected… To the Right People!

Blacklisted NumbersWe’ve always made it our business to ensure that every single telephone call one of our VoIP users places or receives is connected as quickly and efficiently as possible. Today, we threw that all out the window with the introduction of our newest feature to the Dash business phone feature set. Don’t worry, though, because these are the calls that you’d have wished to never get in the first place, specifically, SPAM callers. With our new Blacklisted Numbers feature, you can begin to do just that.

Sometimes the Best Things are Those that go Unsaid

I’m sure you’re interested in talking about new office copier repair services in the middle of a board meeting. That’s just about as compelling as discussing the new slicer-dicer-banana-peeler that a telemarketer wants to interest you in right as you’re sitting down to dinner. Because we know how tedious some of the SPAM callers out there can be, plus how legitimately malicious some telephone fraud can be, we set out to address that issue. By introducing a Blacklisted Numbers feature to Dash, we’ve been able to empower users to add and manage all of the known SPAM numbers available. Additionally, then those blacklists can be immediately blocked from all extensions so that the callers can’t leverage other employees in their attempts to separate you from your wallet.

Plenty of New Features to Come

Remember that we’re constantly working to improve our existing technology in addition to introducing new products, every day. If you have any ideas on features you’d like to see added to your favorite VoIP plans, you can always follow our VirtualPBX Product Roadmap and make suggestions there. Plus, you can also qualify for early access to BETA programs, incentives, and just have a more involved role in the future composition and function of your own business telephone system, as well. You can also always find us online on Twitter and Facebook, too, plus our phones are open literally 24 hours a day if you need us. So drop us a line, we promise you’re not on the Blacklisted Numbers.

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