Posted on June 12, 2014 by Paul Hammond
There are a variety of ways to track the progress of your business and create strong business opportunities. However, are you doing everything you can to ensure your business is successful?
Dialed Number Identification Service (DNIS) is a tool that allows your employees to capture useful data from your callers, while offering the opportunity to uniquely answer calls. DNIS offers your business the ability to track and categorize the calls you receive so you can uniquely answer each individual call. From the moment your employees see the number from which the customer is calling, the employee can immediately address their needs. This enables you to create a more personalized experience for callers, whether they’re customers, clients, or potential partners while also saving time.
There are a myriad of options when setting up your DNIS telephone numbers:
- You can set up toll-free numbers that are specific to individual products.
- Have dedicated lines that can be created for multilingual customers.
- For larger clients, you are able to set up “VIP numbers” which directs them quickly to their destination.
- You can now monitor the frequency and volume of calls a specific sector of your business receives.
So how can you get started?
DNIS numbers include local, toll-free, and international numbers and are able to be added to your current VirtualPBX system at any time. Interested in seeing exactly how DNIS can benefit your business? Call VirtualPBX at 888.825.0800 ext. 2 to learn more.