Business VoIP and VoIP for Business are terms that indicate a version of Voice over IP that is suitable for business use, which is typically thought of as more demanding than the use of VoIP for residential purposes. Business VoIP requirements usually include both higher quality of service (QOS) and more features/capabilities.

The need for quality is somewhat subjective. Business VoIP phone calls need to be clear, with no static, dropouts, or garbling, and there can be no disconnects or loss of service. Even residential users want high quality, but it’s absolutely required in the use of VoIP for business.

Business VoIP features are less subjective but vary between users. Nearly every business VoIP installation needs basic PBX functions like auto-attendant greeting of callers, a dialing menu of options for callers to reach departments or individuals, extensions for different users, call transferring between users, and voicemail. Different providers of business VoIP services offer different features, and potential users should look carefully at feature sets before deciding on a particular vendor.

Using VoIP for business requires a strong, stable provider. Virtual PBX was the first company to develop a hosted PBX service and has been adding to the feature set it uses for its business VoIP service for longer than any other provider. For details about our business VoIP service, check out our complete feature list or give us a call at 888-825-0800.