---

Automated Call Distribution (ACD or Automatic Call Distributor) Queues

Virtual PBX® pioneered ACD queuing for virtual phone systems, and is still way ahead of the competition. ACD queues are used when the caller wants to reach a business function, such as sales or customer service, instead of an individual. Usually, these callers won't have a name, they just have a need.

When using ACD queues, your employees are assigned to call groups. They log in and out of the groups through the web tool. Your auto-attendant greeting will say something like “press 1 for sales or 2 for support,” and calls will automatically be routed to any available employee in the appropriate group.

ACD Queuing is a critical business function

Automatic Call Distribution is a must for call centers or any business that wants to handle callers that are unfamiliar with the company. It frees callers from needing to know the extension number or name of the person they need to talk with, and gives your company a more professional image.