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TrueACD™, not just hunt groups

Because ACD queuing is so important, every provider wants to offer it. Implementation, however, is very difficult, so many suppliers have resorted to lesser approaches that they tout as ACD queuing. Real ACD queues have all of these features:

Even load balancing across all call center agents. TrueACD™ keeps track of agent activity and routes calls evenly to all employees.

Dynamic agent presence. Automatically adjust call routing each time an agent logs in or out of a queue, even from a remote site, with no need for an administrator to reconfigure the system.

Skills-based routing. Assign rankings to all agents in each queue, so that the best agents answer the most calls.

Configurable management roles. Delegate varying degrees of administrative capabilities to multiple agents so your queues can be managed according to your businees needs.

Overflow queues. Automatically route calls to overflow helpers when hold time is too long, or too many people are waiting.

Call waiting signals. Even remote call center agents in a TrueACD queue know if there are more callers waiting to be helped.

Custom on-hold messages. Callers waiting for assistance can hear custom promotional messages or soothing music.

TrueACD™ from Virtual PBX® is better than other virtual solutions because it can do so much more. It's better than hardware solutions because it can handle remote call center agents. Free yourself from lesser imitations.