Using VoIP phones with your Virtual PBX system adds great new features like direct extension to extension dialing. Please click on any of the links below for documentation on getting the most from using VoIP phones in your Virtual PBX system.

• Assigning a VoIP Phone to an Extension
  Details for adding a new phone to an extension, or moving one between extensions
• Polycom Phone Use Guide
  Brief introduction to using a VoIP phone in your Virtual PBX system
• Phone Setup Guide
  Quick steps for setting up a new phone
• Recommended Routers
  Network routers we like best

Below are configuration guides for Virtual PBX recommended softphones, routers and switches.

To add a softphone to your Virtual PBX account, download a softphone from a good provider. We like and have tested a wide variety of softphones from Counterpath. Instructions for installing the X-Lite softphones are shown below. The same provider also has softphones for iPhones and Android phones. Then go to our vConsole web portal, click on the Admin tab (only available to system administrators), and select the VoIP Phones link on the left side of the page. An "Add Softphone" link will appear on the left. Click this to get the softphone credential to configure your softphone (username, password, and server). Once the softphone is set up, you'll need to assign it to an extension by clicking "Manage" next to the softphone and going to the extension’s Call Routing page. Setting up other softphones is also fairly easy. Use the instructions below to get general ideas of what is needed and/or contact our support department for help.

• X-Lite Soft Phone Setup Guide for PC
  Quick steps for setting up a soft phone
• X-Lite Soft Phone Setup Guide for Mac
  Quick steps for setting up a soft phone
• Bria Soft Phone Setup Guide for iPhone
  Quick steps for setting up a soft phone

• Recommended Routers
• Netgear RangeMax Next Wireless-N Router Gigabit Edition WNR854T

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If you're a current customer and want to learn more about how to use a particular feature, the best information can be found in the help bubbles included on each page of our web-based management tool. Log in and see what we mean.