PBX for Serious Business
Some small PBX systems labelled Business Phone Systems are clearly made for low-end needs. But a good business phone service really should be a powerful tool that will increase productivity, improve customer satisfaction, and enhance the company's image, all while keep long term costs under control. If you are truly serious about your business, you should look for the following things in your business phone service:
Minimum Feature Set For Business Phone Systems
- ACD queuing
- Dynamic agent presence
- Distributed call routing
- Follow-me calling
- Centralized voice mail
- Transfers between extensions
- Simplified web-based system management
- Auto-attendant with custom greetings
- Company directory accessible by first or last name
- Selectable music or custom information on hold
- Scalability
- Integrated conferencing
- Reliability
Features Important for Business Phone Systems in Certain Situations
- Skills-based call routing
- "Never-full" voicemail
- Voice and fax mail notifications
- Web and email delivery of voice messages
- Real-time system and queue monitoring
- Detailed system and queue logs
- Multiple number, multiple ID system entry
- DID - Direct Inward Dial
- Geographic call distribution
Make sure you choose the right business phone service for your needs. VirtualPBX® offers all of the above features, and with virtually no up-front costs.