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Support Forms and Documents

Downloads for your VirtualPBX

Additional system and account information can be found by downloading or viewing the items found below. Most support forms and documents require that you have the Adobe Acrobat Reader plug-in installed in your browser. The latest version of the plug-in can be found here.
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Forms

Account Conversion Form – Web Form
Used for converting your account from legacy products to the latest VirtualPBX products.

Local Number LOA (Letter Of Agency) – PDF document
If you are porting a local number to VirtualPBX, please complete this form. Print, sign and fax the completed form to VirtualPBX at 888-998-3535. There is a one-time $25 fee to port a number to VirtualPBX.

Toll-Free LOA (Letter Of Agency) – PDF document
If you are porting a toll-free number to VirtualPBX, please complete this form. Print, sign and fax the completed form to VirtualPBX at 888-998-3535. There is a one-time $25 fee to port a number to VirtualPBX.

Change Of Ownership Form – PDF document
If you are a current VirtualPBX user and would like to change or transfer the ownership of your system to another party, please download and complete this PDF form. Completed forms should be faxed to VirtualPBX at 888-825-0800.

NOTE: Please make sure that the document is signed and dated. We will not process any unsigned Change of Ownership forms.

Credit Card Billing & Authorization Form – PDF document
If you are a current VirtualPBX user and would like to change your billing information, please download and complete this PDF form. Completed forms should be faxed to VirtualPBX at 888-825-0800.

NOTE: Please make sure that the document is signed and dated. We will not process any unsigned Credit Card Authorization forms.

Credit Card Billing & Supplemental Authorization Form – PDF document

If you are a current VirtualPBX user and would like to authorize your credit card as part of billing information, please download and complete this PDF form. Completed forms should be faxed to VirtualPBX at 888-825-0800.

NOTE: Please make sure that the document is signed and dated. We will not process any unsigned Credit Card Authorization forms.

Update Contact Information Form – PDF document
If you are a current VirtualPBX user and would like to update your contact information on file and change the primary contact for your VirtualPBX, please download and complete this PDF form. Completed forms should be faxed to VirtualPBX at 888-825-0800.

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Quick Reference Documents

Click on the below links to download step-by-step guides on a variety of our features. If you cannot find what you’re looking for, please reach out to our Support Team by phone at 888.825.0800, by online chat in the lower right of your browser, or by email at Support@VirtualPBX.com.

VirtualPBX Cheat-Sheet

Adding and Deleting Phone Numbers

Adding and Removing ACD Queues

Assigning Phones/Devices to New Extensions

AutoRoute Guide

Call Recording Guide

Call Transferring Guide

Contact Number

Conferencing

Day/Night Mode

Daylight Savings Time Update

Dial by Name Directory

Direct Connect

Faxing

Outbound Dialing

Password Reset

Phantom Calls – SIP Source Address Filter Setup

Reports

Robo Dialing Remedy Using Auto-Attendant

Simple Call Forwarding

Skills Based Ranking

SmartID Caller ID Settings

Voicemail Return Day/Night

Voicemail Text Notification

Quick Reference for System Administrators

Quick Reference for Extension Owners

Quick Reference – Voicemail

Setting up 3rd Party VoIP Phones:
Basic 3rd Party Instructions
Aastra 6753i
Panasonic 500-550B
Panasonic UT113-123
Yealink

VirtualPBX Softphone
(Must Sign Up & Complete Registration):

Desktop – Mac
Desktop – Windows
Android
iPhone

Setting up Adapters/Gateways:
Cisco SPA112
Linksys PAP2T
Linksys SPA2102
ATT U-verse
Network Configuration for VoIP Phones

International Outbound Dialing Rates

The following document provides rate information to those customers who intend to use the VirtualPBX to dial out to International numbers.

International Outbound Dialing Rates – PDF document