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Support Forms & Documents

Downloads for your VirtualPBX

Additional system and account information can be found by downloading or viewing the items found below. Most documents require that you have the Adobe Acrobat Reader plug-in installed in your browser. The latest version of the plug-in can be found here.
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Forms

Account Conversion Form – Web Form

  • Used for converting your account from an legacy products to the latest VirtualPBX products.

Local Number LOA (Letter Of Agency) – PDF document

  • If you are porting a local number to VirtualPBX, please complete this form.
    Print, sign and fax the completed form to VirtualPBX at 888-998-3535. There is a one-time $25 fee to port a number to VirtualPBX.

Toll-Free LOA (Letter Of Agency) – PDF document

  • If you are porting a toll-free number to VirtualPBX, please complete this form.
    Print, sign and fax the completed form to VirtualPBX at 888-998-3535. There is a one-time $25 fee to port a number to VirtualPBX.

Change Of Ownership Form – PDF document

  • If you are a current VirtualPBX user and would like to change or transfer the ownership of your system to another party,
    please download and complete this PDF form. Completed forms should be faxed to VirtualPBX at 888-825-0800.

    NOTE: Please make sure that the document is signed and dated. We will not process any unsigned Change of Ownership forms.

Credit Card Billing & Authorization Form – PDF document

  • If you are a current VirtualPBX user and would like to change your billing information, please download and complete this PDF form.
    Completed forms should be faxed to VirtualPBX at 888-825-0800.

    NOTE: Please make sure that the document is signed and dated. We will not process any unsigned Credit Card Authorization forms.

Credit Card Billing & Supplemental Authorization Form – PDF document

  • If you are a current VirtualPBX user and would like to authorize your credit card as part of billing information, please download and complete this PDF form.
    Completed forms should be faxed to VirtualPBX at 888-825-0800.

    NOTE: Please make sure that the document is signed and dated. We will not process any unsigned Credit Card Authorization forms.

Update Contact Information Form – PDF document

  • If you are a current VirtualPBX user and would like to update your contact information on file and change the primary contact for your VirtualPBX, please download and complete this PDF form. Completed forms should be faxed to VirtualPBX at 888-825-0800.

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Quick Reference Documents

VirtualPBX Cheat-Sheet – PDF document

  • Simple step-by-step instuctions for the most common functions that you can access using your phone.

Quick Reference – Extension Owner – PDF document

  • This guide illustrates the options available to VirtualPBX Extension Owners using the phone.

Quick Reference – System Administrator – PDF document

  • This guide illustrates the options and settings that can be edited by a VirtualPBX System Administrator using the phone.

Quick Reference – Voicemail – PDF document

  • For Extension Owners and System Administrators, this guide illustrates the voicemail settings that can be edited using the phone.

Quick Reference – Conferencing – PDF document

  • Extension Owners and System Administrators can use this guide to access the conferencing features of the VirtualPBX.

Quick Reference – vConsole Reports – PDF document

  • System Administrators can use this guide to set up reports and logs from the vConsole.

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International Outbound Dialing Rates

The following document provides rate information to those customers who intend to use the VirtualPBX to dial out to International numbers.

International Outbound Dialing Rates – PDF document