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VirtualPBX® Softphone App Support

Softphone App Setup



Getting Started with the VirtualPBX Softphone App

Using VirtualPBX Softphones with your VirtualPBX account adds great new features like direct extension to extension dialing. Please click on any of the links below for documentation on getting the most from using the VirtualPBX Softphone App.

The VirtualPBX Softphone App requires a VirtualPBX account and only works with VirtualPBX.

System Requirements: Windows 7, 8, 9 and Mac 8, 9, 10


Using Other Softphones With Your VirtualPBX Plan

To add a softphone to your VirtualPBX account, download a softphone from a good provider. We like and have tested a wide variety of softphones from Counterpath. Instructions for installing the X-Lite softphones are shown below. The same provider also has softphones for iPhones and Android phones. Then go to our vConsole web portal, click on the Admin tab (only available to system administrators), and select the VoIP Phones link on the left side of the page. An “Add Softphone” link will appear on the left. Click this to get the softphone credential to configure your softphone (username, password, and server). Once the softphone is set up, you’ll need to assign it to an extension by clicking “Manage” next to the softphone and going to the extension’s Call Routing page. Setting up other softphones is also fairly easy. Use the instructions below to get general ideas of what is needed and/or contact our support department for help.

If you’re a current customer and want to learn more about how to use a particular feature, the best information can be found in the help bubbles included on each page of our web-based management tool. Log in and see what we mean.