Using Virtual PBX iPhone App
Our Extension Manager app gives you access to the phone system tools our clients use most. You can change call routing, log in and out of ACD queues, update the phone list where you want to take your calls, and more. The app is free, and is available from the App Store.
Just like using our vConsole management tool, you can change the phone numbers to which we route your calls, change the default number we try first, and turn follow-me calling on or off. Each of the four slots listed under Contact Numbers can be chosen as the default number by touching it. You can also edit these numbers or add new ones in any open slot.
Follow-me calling can be enabled or disabled by using the On/Off switch. Or, if you’re in a meeting (or a movie) and don’t want to receive any calls from our system, just turn on the “Mark Unavailable” switch, and we’ll route all your Virtual PBX calls directly to voicemail.
The Virtual PBX Extension Manager app also makes it possible to control your presence in any of your system’s ACD queues from your iPhone. You can log in and out of queues as needed, just by flipping the switch on the appropriate queue. Through the use of our intelligent queue algorithms, we then reduce caller hold times by not forcing calls to extensions where no one will answer. In other words, if your not “In”, we won’t sent you calls from the queue and won’t waste your callers’ time. This means better efficiency for your business, and makes your callers happier. iPhone- based queue presence management is exclusive to Virtual PBX.
Try out the Virtual PBX Extension Manager app. We’re sure you’ll like it a lot. Everything is instantly available and updated with just a touch on the screen. And you can manage multiple accounts from the app, too. Just go to the account page and add another account.