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Virtual call center
Enable a hosted call center with Virtual PBX®
We can use...offices throughout the country and our clients cannot tell the difference.
Selene B. Kepila
CareData Patiend Tracking Systems Corporation
Virtual PBX is an outstanding solution for virtual call centers because it lets your workers take business calls anywhere. You can populate your call center with home or remote workers and integrate workers that travel or work from branch offices. Virtual PBX offers a wide variety of sophisticated capabilities that fit right in with a hosted call center, such as:
- Big business image - with a custom, high-quality auto-attendant greeting
- Support for distributed employees - your workers can get calls anywhere, on any type of phone
- TrueACD™ queuing - distributes calls evenly among all agents
- Skills-based routing - have your best agents answer the most calls
- Fault tolerant reliability - system redundancy reduces downtime, providing over five 9's of reliability
- Real-time monitoring - know how many calls are waiting and which agents are busy with online monitors
- No busy signals - don't worry about having more lines to handle more traffic, we'll allocate more instantly, on demand
- Self-managed agent presence - adjust queues automatically, without extra work for administrators
- Overflow queues - bring in more resources when the load gets really heavy
Which Virtual PBX Service should you choose?
If your virtual call center has over 25 employees, our Corporate Service will keep your costs low while offering all the right features. Smaller hosted call centers may get a better fit from our Small Business Service. Whichever you choose you can send calls anywhere and still get advanced PBX functionality.
Check out the features.
Virtual PBX offers more features for a virtual call center than any competing system. Here's a short list of the more important functions needed for this type of application. Click on a term to get a more complete description: