Voice Recovery Services
You can set up PBX Parachute Voice Recovery Services as backup phone system for use in telephone system disaster recovery and business continuation or as an emergency hotline for employees. Which way you set it up and what features you use are up to you, but we can help you get started. Just call us at 888-825-0800 or send an email to firstname.lastname@example.org. When you’re ready to go, we’ll need to get some information from you so we can configure the system just the way you want it. This web page can help you understand how PBX Parachute works, and what we’ll need from you to get started.
How it Works
Basically, Parachute is a backup phone system that takes over from your primary PBX in the event of failure. Failures can come for any reason, from simple hardware breakdown to wide area disasters.
Failover to the PBX Parachute backup phone system can be automatic and happen within seconds, or managed by your company. For automatic failover, you must have Direct Termination Overflow (DTO) or a similar service from you phone carrier. With DTO, calls can be automatically re-routed to an alternate phone number (in this case the number for your PBX Parachute service) any time the carrier is unable to reach your primary equipment. US toll free numbers all include DTO and similar capabilities are offered by many local service providers. You can also elect to invoke PBX Parachute manually, whenever you deem it necessary, by having your phone carrier re-route calls at your request.
Calls into the PBX Parachute service can be routed to alternate phones of any type, in any location – such as cellular, home, branch office, VoIP or other phones. You can protect every extension in your company, or just the most critical functions, and each extension can have its own “follow-me” list of phone numbers, allowing calls to follow your employees to up to four different locations.
The Process of Call Handling Works Like This:
- An incoming call to your main business number is re-directed to PBX Parachute.
- Our equipment answers the call, typically playing an automated greeting that allows the caller to select a menu option to get to the person or department they want.
- We make an outbound phone call from our system to the alternate phone you specify for the extension selected by the caller.
- The extension owner (your employee) receives the call and decides to accept it. Once the call is accepted, we connect the caller to the employee.
- If the employee can’t be reached, or decides not to take a call, it is sent to voice mail. Voice messages can be retrieved by phone or web, or can be sent as a .WAV file to an email address.
What You Need to Know to Set Up PBX Parachute
We’ll custom-configure PBX Parachute for your specific needs. But telephone system disaster recovery means different things to different people, so we’ll need to know a few things about your specific application, such as:
- How many extensions in your company will be included in the backup phone system? We can include an extension for every employee or just your most critical functions.
- How many simultaneous calls do you want us to take for you? Every PBX Parachute system includes the ability to handle up to 24 simultaneous calls, but you can buy additional blocks of 24 for an additional cost.
- How many different sites do you want protected? Our clients with multiple offices, sites, or buildings often want them protected separately. Just let us know.
- Do you want an auto-attendant greeting, and what do you want it to say? We’ll do a custom, professional recording for you that gives menu options to your callers or you can have calls routed directly to a receptionist or a group of receptionists. It’s your call.
- Do you want to set up any Automatic Call Distribution (ACD) queues and how do you want them to work? PBX Parachute leads the market with full ACD capability, allowing efficient call handling to departments, rather than individuals. They can be set up with load balancing, skills-based routing, overflow queuing and more. If you’re not sure, just ask and we’ll help.
To learn more about PBX Parachute voice recovery services, please call us at 888-825-0800. It’s the backup phone system that makes sense. Don’t get telephone system disaster recovery from anyone else.