PBX Parachute™ News
August 23, 2006
PBX Parachute From Virtual PBX
When your PBX phone system goes down all of the sudden, you don't want to be in a situation where you've got to wait for the phone company to make repairs while your customers, employees and partners can't get in touch with each other.
Virtual PBX's PBX Parachute essentially creates a hot mirrored standby PBX that can field calls once the on-site PBX system goes down. Since many businesses PBXes are tied into the main power lines, a disruption in power can cause the phone lines to go dead. PBX Parachute can then route the calls to any preselected phone number. Employees can be working in a shelter, hotel room, relatives home or any other location. [ Read More... ]
March 21, 2006
Collaboration Loop - Keep The Phones Ringing
Centract Residential Property Services, headquartered in Toronto, Ontario, is a single source for all property-related services, including relocation, technology, legal, appraisals, recovery, and real estate...The company has three call centers housed in one building, each with ca. 50 agents; the building also houses the company’s management and administrative personnel. The call centers service all of the above business units...In January 2004, the company’s Nortel PBX suffered a software crash, and all phone traffic came to a sudden and unexpected halt. As a result, corporate management decided to maintain near 100% uptime for the call centers and key personnel – about 300 users in all...With the PBX Parachute, Centract was able to create a mirror image of key aspects of its hardware-based communications system, including custom ACD menus. Centract purchased 50 mobile phones, which are kept charged, in standby mode. In the event of an outage, inbound call traffic would be rerouted to the Virtual PBX switch which then uses the public switched telephony network (PSTN) to route calls to the mobile phones, which function as wireless extensions. In most cases, employees and agents accept calls on these mobile phones, and call the caller back from mobile phones which are not linked to the PBX Parachute.
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August 23, 2006
"Disaster Recovery Journal '06 - When Disaster Strikes"
If not before, then certainly after Sept. 11, 2001, companies of all sizes were forced to confront the very real loss of information-technology systems and data in the midst of a disaster. “Disaster recovery” became a line-item on information-technology (IT) budgets and covered desktops, servers, storage systems and networks. A few minutes loss of transaction data can amount to millions of dollars in lost revenue. This, of course, says nothing about the lost revenue due to a halt in transactions until system operation is restored. But, what about the loss in business continuity when the phone system also goes down? Customers call and get no answer. That, too, can precipitate a substantial loss of revenue.
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