Voice and Fax Mail

Never full

Many systems have limited voicemail storage, and callers often get a recording that tells them they cannot leave a message because the voice mailbox is full—which can be embarrassing and unprofessional. It also means that important messages aren't left, and callers feel frustrated and unsure of what to do next.

With Virtual PBX®, your callers never have to hear that recording. We automatically open more message space for you when your space gets full, moving older messages out to make room for newer messages. The older messages are kept for seven days, giving you ample time to retrieve them.

Centralized messages

Some people have several phones, each with its own voicemail. When they want to check their messages, they have to search through each system separately. Virtual PBX lets you centralize all the messages in one place. Using follow-me calling, your calls can be routed to any phone you choose, and if you don't answer at any number, callers are sent to your personal voicemail. The callers hear your custom greeting, and then can leave a message in your personal, centralized mailbox. You don't have to search through multiple systems, you just look in one place.

Voicemail Interrupt

Just like the answering machine at home, every Virtual PBX extension can now listen to callers as they leave a voicemail message. A call can then be picked up at anytime by simply pressing the '#' key.

Personal greetings

Instead of canned messages, Virtual PBX allows you to customize the greeting that you give callers. Let your personality shine through. Be professional or laid-back, it's your choice. You record your own voicemail greeting, so callers hear your voice and you can say anything you want.

Phone, Email, Web, & Pager Notifications

Many times, knowing that you've got messages is critical. The Virtual PBX system includes multiple ways to let you know a voice message or fax is waiting. You can receive email notification, pager, and web alerts. You can even be notified you've received new voice or faxmail messages with a text message to your cell phone.

Phone, Email & Web Message Delivery

You have many choices for message retrieval with Virtual PBX. Naturally, you can get your voicemail from any touchtone telephone, but you can also have your messages routed to your email as .wav files, and you can listen to them from your computer. Voice messages are also available through our web tool and you can retrieve them from any computer with web browsing capability and speakers.

Fax viewing options

Virtual PBX handles incoming faxes automatically, without the need for a fax machine. The faxes are delivered as .pdf files, and can be viewed through our web tool, or forwarded to your email for viewing. Please note that outgoing faxes are not part of the system at this time.

Automatic callback

Many times we want to call back the person who left us a voice message, but the caller didn't leave a phone number. With Virtual PBX, you can return a call to the phone number from which the message was left at the push of a button. Our phone menu tells you how.