Virtual PBX® Features and Benefits

System Configuration and Management

• Hosted service
• No hardware, no maintenance for lower costs and ease of use
• Central number
• Publish just one number for your business, and reach all employees
• Web management
• Easy-to-use web tool allows configuration over the internet
• Unlimited scalability
• Start small and grow as needed. Never pay for more than you need.
• Real-time monitoring
• Know what's happening at all times so you can manage you business
• Multi-number option
• Support different business identities with shared resources
• No busy signals
• Unlimited incoming calls without buying more phone lines
• Mission critical fault tolerance
• No phone system downtime, over five 9's of reliability
• Offsite data backups
• All account configuration and usage data kept at offsite location

Call Answering

• Auto-attendant
• Answer all calls professionally, without the need for a receptionist
• Custom greeting
• Personalized, professional business greeting for all callers
• Music/info on hold
• Improve your image with a variety of music, or a promotional message
• Automated directory
• Dial-by-name directory updates itself as employees change
• Day and night modes
• Change the company greeting at night and/or send all calls to voicemail
• Direct Inward Dial
• Optionally bypass greetings and send calls directly to an extension
• Music jukebox
• Choose from over 60 different songs in a hide variety of styles

Call Routing

• Virtual extensions
• Extensions are assigned to people, not physical phones
• Follow-me calling
• Calls can automatically follow you to any location there is a phone
• Phone-type freedom
• Connect to any type of phone, land-line, cellular, VOIP, etc.
• Advanced transfers
• Transfer calls to other extensions, the operator, voicemail, queues, or an outside number
• GeoRoute™
• Automatically route calls depending on the area they come from
• SelectRoute™
• Set up custom menus for routing calls based on any input
• Mail-only extensions
• Play informational messages or just take messages

User Experience

• SmartID™ Advanced Caller ID Delivery
• Customizable display and announcement of Caller ID
• Configurable Call Preview Detail
• Calls are announced to users with the information that you need
• Call screening
• Know the name of the person calling before deciding to answer
• Web-based setup
• Set up follow-me and other options or get messages on the web
• Call-answer security
• Password protect calls so only you can answer them
• Do-not-disturb
• Send calls directly to voicemail when you don't want interruptions

Conferencing

• Conference-on-demand
• Start a conference at any time, without reservations or scheduling
• Every extension
• Each extension can have (or be denied) its own conference room
• Flexible security
• Lock, password protect, or open a conference room at any time
• Real-time monitoring
• Watch your conference room activity on-line—see who is on with you
• Easy to use
• No PINs to remember, no schedules to set up

Voice and fax mail

• Never full mailboxes
• No “mailbox is full” messages, no messages lost
• Centralized messages
• Messages kept centrally, no searching through multiple systems
• Voicemail Interrupt
• Screen calls just like your home answering machine
• Personal greetings
• Extension owners can record their own voicemail greeting
• Notifications
• Know when you've got mail through email, pager, and web alerts
• Get voicemail anywhere
• From any touchtone phone, or listen through email or on the web
• Fax viewing options
• Faxes are delivered as .pdf files, viewable on the web or from email
• Automatic callback
• Simply push a button to place a return call to a voice message

Call center and TrueACD™ queuing

• Virtual call center
• Agents in the call center can work from the office, home, or anywhere
• Even load distribution
• Route calls evenly to all agents, not just a list of numbers
• TrueACD queuing
• Full-featured ACD queuing for managing calls to a department
• Self-managed agent presence
• Queues self-adjust, without admin handling as agents log in or out
• Skills-based routing
• Ensure that calls are answered by the most skilled agents first
• Agent wrap-up time
• Configure a short period between calls so agents can finish logging their cases
• Advanced queue admin privileges
• Assign unique management privileges for each employee
• Queue optimization
• Patent-pending queue algorithms get calls answered faster
• Overflow queues
• Add helpers when hold time is too long or with too many waiting
• Protected queues
• Limit access to support queues through password protection
• Call waiting signal
• Agents are signaled when callers are waiting to be helped
• Information on hold
• Give your callers promotional messages or music while they wait
• Real-time monitoring
• Know how many callers are waiting, wait time, and agent status
• Queue logs
• Audit agent activity and queue history to improve service

Other features

• Online Recording Manager™
• Administer, record, and upload your own greetings anytime, anywere
• Call Blocking
• Block calls from specific phone numbers, exchanges, or area codes
• Dynamic operator
• Change the individual called for “operator” help
• Web callback
• Get VirtualPBX rates when traveling by having our system place your calls
• Real-time reporting
• Manage your business through complete phone records
• Multi-stage dialing
• Dial through existing PBXs to unify branch offices
• Virtual calling card
• Place calls from any touch-tone phone without a calling card