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Home Based Employees

Geek Help

888 Geek Help (www.888geekhelp.com) was founded by a group of computer programmers, engineers and hobbyists dedicated to providing straightforward technical support to normal everyday people. The Geek Help solution was devised as an alternative to existing online and telephone support options requiring monthly fees and signups as well as online access. 888 Geek Help provides 24 hour nationwide technical support by phone. Customer service professionals are available around the clock to answer questions about any computer or "geek topic."

As a support company that conducts is business over the phone, it is imperative that Geek Help customers be connected to the next available technician in as timely a manner as possible. All inbound calls are routed from customers in the US and Canada to technicians and call centers across the county.

When a customer calls the Geek Help toll free number, the Virtual PBX® dynamically-configurable automated call distribution (ACD) system queues the caller for the next available agent and then connects him to a support professional's virtual extension - a home or remote office land line, cell phone, etc. Callers can be transferred from a Virtual PBX® extension to any ACD queue if further support is needed.

When all support agents are busy with callers, Virtual PBX® will hold additional callers in queue with music or a message while on hold until an agent does become available.

With the volume of inbound callers and support agents, Geek Help had considered buying a fixed PBX system but soon realized that the start up cost would be prohibitive. The Virtual PBX® not only offered a financial solution but provided added benefits such as quick phone and local carrier problem resolution, good reporting, and remote management.

According to Geek Help founder Shiloh Croy-Baker, "Excellent service, scalability, and VirtualPBX's adaptability to our particular situations are a key factor in our current prosperity. Virtual PBX® helped us overcome many of the financial obstacles of bringing our services to market, and then followed it up with scalability and features that met our needs as we grew. We have come to think of the people at Virtual PBX® as a division of our own service rather than a company we simply contract with."