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Recommended Routers: Airport Extreme and Netgear

At VirtualPBX, we do everything we can to ensure each customer’s system always runs as quickly and effectively as possible. From using fully redundant systems with backups to guaranteeing 99.999% uptime, we take every precaution to give you the most reliable virtual phone service in the market. However, there are also steps our customers may take to ensure their VirtualPBX is running as smoothly as possible at all times. Below, we discuss one such method to improve your VirtualPBX experience.

To ensure your network can support VoIP traffic and keep your network within recommended parameters for jitter, latency, and packet loss.  With that in mind it is important to have a good router. Reports from our customer base have revealed some routers work better than others with SIP traffic and VoIP calls with our VirtualPBX service.

Routers are specialized computers connected to two or more different networks that perform “traffic directing” functions. They run software that allows the device to move data between different networks, determining the most optimal path. Routers move information in “packages” called Packets and can be wireless, wired or a combination of both.  Another primary function of a router is to share one Internet connection with many devices on the network.

The Apple Airport Extreme is reportedly best for people who want complete ease of use and 100% compatibility out of the box; the Apple Airport Extreme offers super fast wireless network access throughout just about any home, office, or classroom. This router includes:

·           Both wired and wireless connectivity

·           Single Ethernet WAN port for connecting to a DSL or cable modem

·           3 Ethernet LAN ports for connecting network devices

More features and specs can be found on Apple’s website.

Please note the Apple Airport Extreme does not support Quality of Service (QoS). QoS is a feature that enables routers to prioritize traffic, allowing the most important traffic to pass first. This results in improved performance for critical network traffic like your VoIP phone call. QoS equipment is useful with VoIP phones on LANs with high volumes of traffic.

For customers that need the utility of QoS, Virtual PBX’s customers found significant value in the Netgear WNDR4500 router. This router is perfect if you need advanced functionality like QOS and stateful pack inspection. This router features:

·           Both wired and wireless connectivity

·           Single Ethernet WAN port for connecting to a DSL or cable modem

·           4 Ethernet LAN ports for connecting network devices

·           Supports QOS and stateful pack inspection.

A product overview and technical specs can be found at Netgear.

We recommend checking all network equipment on site before deploying our service in your office. A good first check of your network can be done using our VoIP Speed Test. If your router is not one of these we discussed here, you may contact our VirtualPBX Support department via email at support@virtualpbx.com or via phone at 888.825.0800 option 2 to with any questions you may have.

As a part of our award-winning open systems initiative, our phones will work with a wide variety of other routers. For more information, please visit our Recommended Routers page at http://www.virtualpbx.com/services/recommended-routers//.