Virtual PBX Office Plans
Complete business phone system with unlimited minutes
One Line
$3399
/mo1
1 FREE
VoIP Phone*
With annual payment
30 Day No-Risk Trial
2-19 Lines
$2399
/mo per line1
Up to 10 FREE
VoIP Phones
With annual payment
30 Day No-Risk Trial
20-99 Lines
$2099
/mo per line2
Up to 50 FREE
VoIP Phones
With annual payment
30 Day Money-back
Guarantee
100+ Lines
$1899
/mo per line2
Even More FREE
VoIP Phones
With annual payment
30 Day Money-back
Guarantee
Don’t need outbound calling? Check out our Anywhere plans.
What’s included
| Inbound Minutes | Outbound Minutes |
Outbound Fax Pages | Conference Minutes | CallRecordingMinutes | ||||
| Local | Toll-free | Additional | Included | Additional | Minutes | Conf Minutes | ||
| Unlimited | 1000 | 3.8¢ | Unlimited | 1000 | 2.9¢ | 1000 | 2.9¢ | Free |
Core Features
Your calls are answered automatically and professionally and each caller is providedwith options that you choose. No need for a full-time receptionist.
Customizing your main greeting is just the start. With Virtual PBX, you can putyour words onto everything – including information on hold, different greetingsfor each department, voicemail, and even a unique greeting for each phone numberin your system.
If your callers don’t know your extension numbers, make it easy for them to reachyour employees by entering either a first or last name.
You can receive and send faxes with no fax machine. Inbound faxes are available online or sent to your email. And you can send up to 100 pages outbound for free (5.9 cents per page after the first 100).
Calls can be routed to office, cellular, or home phones and can automatically followyou as you move from place to place.
Any or all calls can be recorded, saved, and played back later to assist in trainingemployees or to meet legal or other requirements.
When you can’t take calls, don’t let your phone ring and leave callers waiting.Send them directly to your business voicemail.
When they’re being transferred or on hold, customers can listen to one of the over120 songs in our jukebox, or any that you choose to add.
Virtual PBX is not limited to just music. You can record and upload any kind ofinformation for playback during holds.
After a customer leaves a voicemail, Virtual PBX can convert that voicemail intoa sound file and make it available online or at any email address you want.
Just like with your business welcome, each voicemail can also be customized to matchyour personality or needs.
Make sure you get all the important messages your business needs, and never getembarrassed by telling callers your mailbox is full.
When not available but needing to keep in touch, you can be notified of voicemailor fax messages using whichever device you want – or all of them at once.
Having a caller be told that all lines are busy can end a transaction before it’sbegun. With Virtual PBX, calls always get through.
Maintain and tweak your system with a few simple clicks of your mouse. Our secureadministrative portal can be accessed through web browsers from any location.
You can place outbound calls through your business line, so that your caller IDis that of your company phone number and you can call from any phone, anywhere -even your sister’s house in Kalamazoo.
By telling our system when your office closes, we can automatically route any additionalcalls to voicemail and/or change your greeting to let callers know you’re closed.
Create extensions that callers can use to access frequently asked information suchas hours of business or directions.
Conferencing is built-in, allowing you to have conference calls anytime without the need to pay for a separate service involving more phone numbers and passwords. All plans have some free conference minutes, and additional minutes are charged at just 2.9 cents per minute.
Unique Features
Change, add, and save your greetings through our secure web portal at any time.You can even keep a library and switch greetings anytime you want so your holidaygreeting this year is ready to use again next year.
Get details on calls for the last three months at a moment’s notice. We offer thedeepest and most complete level of reports of anyone in our market. And you cansee traffic coming through the system as it happens so you know how many peopleare on hold or how many of your employees are taking calls.
Connect a caller to another extension, and you can stay on the line to speak withthe extension owner before completing the transfer.
Put caller ID to work with additional features that let you know when your callis a business call, not personal, or even what department the caller is trying toreach.
Details about your calls can be announced before you answer so you know even moreabout who the caller is and what is wanted.
Let your voicemail take the call while you listen in, then pick up the call in mid-recordingif you decide it is important.
If you have more than one company, you can support them all with different phonenumbers under a single Virtual PBX system.
Each phone number you have can be assigned its own greeting based on what you needcallers to hear – different businesses, different departments, different marketingcampaigns.
If you don’t want the customer to go through an automated greeting and punch buttons,you can send them to any department or extension you want.
Using all or part of the caller ID for incoming calls, automatically route a VIPto priority support, block calls from telemarketers, or send your spouse’s callsdirectly to your own extension – or any other custom routing you have in mind.
Sometimes you need to keep certain callers from reaching you. Just block their callerID completely to prevent them from taking up your time. Calls can be blocked forthe company overall, and employees can have their own personal block list, too.
Determine how long you want each phone to ring before the call moves on to anotherphone or to voicemail. Answering a cell phone in Europe? Give that call a littleextra time to reach you.
You can use Virtual PBX to dial through an existing hardware PBX in your officeso you don’t have to replace equipment you already use.
Every component in our system has at least one backup and usually several. Systemoutages are very rare. And because we’re hosted remotely from your office, a naturaldisaster or power failure in your area won’t keep the calls from coming through.
Your personal information is important to you. We make sure that it’s safe by implementingsecurity protocols that can’t be breached.
The first TrueACD queue is free, each additional queue is just $15 per month.
Rank your employees by skill or availability and make sure your best people getthe most calls. Front line sales people can get most of the calls, while managersonly get calls when you’re really busy.
When multiple people are ready to take calls, Virtual PBX can connect the callerto whoever has been available longest, making sure everyone does their part.
Your employees can manage their own presence in the system so managers don’t haveto keep track of everyone or add and delete phone numbers as people go to lunchor on breaks.
Patent-pending queue algorithms get your calls answered faster.
When call volume gets really heavy, you can have a second set of employees who canstart taking calls only when most needed.
Keep everyone aware of whether there are callers waiting with a simple, unobtrusivesignal to let people know they should keep calls moving.
Let senior employees help manage departments without giving them control of theentire phone system. Three different levels of management are available at the departmentlevel.
Let your people have a little time to enter data or get a breather between calls- however long you feel they need.
Options**
- Unlimited Outbound Fax
- Unlimited Conferencing
- Unlimited Call Recording
- Included Phone Numbers
- Additional Phone Numbers
- International Phone Numbers
- Vanity Toll-free Number
- True 800 Number
- Phone Number Porting
- $17.99/per month
- $34.99/per month
- $9.99/per month
- 2
- $5.00/per number/per month
- Price varies by country
- $30.00
- $30.00
- $25.00
**Prices shown for options are offered at signup and may be more if added later
1 Price shown is with annual payment. With monthly payment option, One Line price is $34.99 and 2-19 lines are $28.99 each
2 Price shown is with 2-year contract. With monthly payment option, 20-99 Line price is $25.99 each and 100+ price is $24.99 each
Unlimited minutes are for calls to the continental US and Canada and are subject to our Terms of Use
