How it Works
Receiving Calls
1. Callers dial your company's phone number
- You can keep your existing number or get a new one from us
- Local, toll-free, and international numbers are all available
- You can have multiple numbers, use a different greeting on each one
2. Callers are greeted by a custom auto-attendant
- The greeting usually includes menu options for dialing departments and/or individuals
- You can also have one of your employee's answer as a live operator
- Greetings and system operation can be scheduled to match your business hours
3. Virtual PBX manages call routing through your company
- Callers select the person or department they want to reach
- Virtual PBX routes the call to the selected person or group
- Sophisticated queuing options reduce hold times and improve efficiency
4. Employees can work anywhere
- Calls can go to any kind of phone, in any location
- Use a VoIP phone to stop paying for expensive land lines and get more features
- Voice and fax messages are available online or as email attachments to your inbox
Making Calls
1. Using a Virtual PBX VoIP phone
- Just pick up the VoIP phone and dial
- No long-distance charges
- Direct dial extension-to-extension
2. Using other phones
- Use our web callback feature to call your phone and let you dial through the system
- Dial your own number, enter your password, and dial out through the system
- Place your call directly (your business caller ID will not be sent)
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