Reliable, Flexible, Full-Featured
Choosing your business phone service provider is an important step that we take seriously. We understand the importance of having a reliable and uncompromising phone solution that’s as flexible as your business, but doesn’t require a lot of work on your end. With no hardware to install onsite, there is no required maintenance or fees and when your needs change; changes to your system can be made in real-time through our web management portal, available anywhere you have internet access. Keep reading to acquaint yourself with how VirtualPBX works, or contact us!
Is Your Network Ready for VoIP?
A key component to owning a network phone system is the quality and capacity of your internet connection. Since your internet browsing and VoIP calls rely on one internet connection, it’s extremely important to know how well that connection is serving your business. To better assist you in evaluating your internet connection and to determine if your network is ready for VoIP, the following VoIP speed test will assess your network bandwidth and line quality.
VOIP SPEED TEST
Get Clearer Calls and Faster Browsing
Network Bandwidth and Prioritization
Network congestion is the top cause of poor VoIP call quality, and as the amount of individuals sharing an internet connection grows, so does the uncertainty of how that connection’s traffic is being impacted. Often, the culprit is insufficient bandwidth – but did you know that you can prioritize your network demands by type of traffic? That way, your calls are always clear, even when the demands on your network are high. Not only are we capable of increasing your bandwidth, we can also manage your network’s demands.
Use the Phones that Fit Your Unique Needs
VoIP Phones, Softphones, Mobile Phones…Virtual Phones
VirtualPBX offers you the flexibility to use the phones that best meet your business needs, whether you choose a VoIP phone, a standard analog phone, a cell phone, or a computer. Your virtual office can be anywhere you can plug a VoIP phone into a broadband connection. VoIP phone system!
- VoIP phones enable features like extension to extension dialing and free long distance
- Turn your current analog and/or mobile phones into a business-class PBX phone system
- Unrestricted features are available regardless of the type of phone or your location
- VoIP Anywhere technology enables any iPhone, Android, smart device, or computer to become a VoIP extension
- 99.999% Reliability
Compare Plans and Save
Moving to a cloud phone PBX system lowers your business communication costs by as much a 40%-80% over traditional phone costs. With VirtualPBX Office and Anywhere Plans, those saving increase through the use of VoIP, distributing your work force easily with a range of flexible billing options.
best for companies that:
- Need the flexibility of unlimited minutes
- Want unlimited inbound and outbound calls*
- Lowest cost compared to traditional phone systems
- Take calls on VoIP phones or use Follow-me Calling
- Prices start at just $19.99 per month
best for companies that:
- Have light phone traffic
- Want to route inbound calls to existing phones
- Select a plan and pay only for the minutes you need
- Take calls anywhere, on any phone
- Prices start at just $9.99 per month
Features Included in Every VirtualPBX
VirtualPBX invented the first virtual phone system and we’ve been continuously adding capabilities since. Our features are the deepest and strongest in the industry, including professional greetings, music on hold, custom auto-attendant, call forwarding, fax with no fax machine, TrueACD® queuing, call recording, conferencing…the list goes on and on.
Please click on a topic to expand or collapse the solution.
Auto-Attendant (virtual receptionist)
Your calls are answered automatically and professionally and each caller is provided with options that you choose. No need for a full-time receptionist.
Custom greetings everywhere
Customizing your main greeting is just the start. With VirtualPBX, you can put your words onto everything – including information on hold, different greetings for each department, voicemail, and even a unique greeting for each phone number in your system.
If your callers don’t know your extension numbers, make it easy for them to reach your employees by entering either a first or last name.
Virtual Fax (inbound and outbound)
You can receive and send faxes with no fax machine. Inbound faxes are available online or sent to your email.
Calls can be routed to office, cellular, or home phones and can automatically follow you as you move from place to place.
Any or all calls can be recorded, saved, and played back later to assist in training employees or to meet legal or other requirements.
When you can’t take calls, don’t let your phone ring and leave callers waiting.Send them directly to your business voicemail.
When they’re being transferred or on hold, customers can listen to one of the over120 songs in our jukebox, or any that you choose to add.
VirtualPBX is not limited to just music. You can record and upload any kind of information for playback during holds.
Voicemail with web and email delivery
After a customer leaves a voicemail, VirtualPBX can convert that voicemail into a sound file and make it available online or at any email address you want.
Just like with your business welcome, each voicemail can also be customized to match your personality or needs.
Never full mailboxes
Make sure you get all the important messages your business needs, and never get embarrassed by telling callers your mailbox is full.
Phone, email and pager notifications
When not available but needing to keep in touch, you can be notified of voicemail or fax messages using whichever device you want – or all of them at once.
No busy signals
Having a caller be told that all lines are busy can end a transaction before it’s begun. With VirtualPBX, calls always get through.
Web-based system management
Maintain and tweak your system with a few simple clicks of your mouse. Our secure administrative portal can be accessed through web browsers from any location.
Virtual calling card
You can place outbound calls through your business line, so that your caller ID is that of your company phone number and you can call from any phone, anywhere -even your sister’s house in Kalamazoo.
Day and night mode
By telling our system when your office closes, we can automatically route any additional calls to voicemail and/or change your greeting to let callers know you’re closed.
Create extensions that callers can use to access frequently asked information suchas hours of business or directions.
Conferencing is built-in, allowing you to have conference calls anytime without the need to pay for a separate service involving more phone numbers and passwords. All plans have some free conference minutes, and additional minutes are charged at just 2.9 cents per minute.
Change, add, and save your greetings through our secure web portal at any time.You can even keep a library and switch greetings anytime you want so your holiday greeting this year is ready to use again next year.
Real-time monitoring and reporting
Get details on calls for the last three months at a moment’s notice. We offer the deepest and most complete level of reports of anyone in our market. And you can see traffic coming through the system as it happens so you know how many people are on hold or how many of your employees are taking calls.
Supervised call transfers
Connect a caller to another extension, and you can stay on the line to speak with the extension owner before completing the transfer.
Put caller ID to work with additional features that let you know when your call is a business call, not personal, or even what department the caller is trying to reach.
Call preview detail
Details about your calls can be announced before you answer so you know even more about who the caller is and what is wanted.
Let your voicemail take the call while you listen in, then pick up the call in mid-recording if you decide it is important.
If you have more than one company, you can support them all with different phone numbers under a single VirtualPBX system.
Unique greeting for each phone number
Each phone number you have can be assigned its own greeting based on what you need callers to hear – different businesses, different departments, different marketing campaigns.
Custom ring-to locations
If you don’t want the customer to go through an automated greeting and punch buttons,you can send them to any department or extension you want.
Using all or part of the caller ID for incoming calls, automatically route a VIP to priority support, block calls from telemarketers, or send your spouse’s calls directly to your own extension – or any other custom routing you have in mind.
Sometimes you need to keep certain callers from reaching you. Just block their callerID completely to prevent them from taking up your time. Calls can be blocked for the company overall, and employees can have their own personal block list, too.
Custom ring durations for every phone
Determine how long you want each phone to ring before the call moves on to another phone or to voicemail. Answering a cell phone in Europe? Give that call a little extra time to reach you.
You can use VirtualPBX to dial through an existing hardware PBX in your office so you don’t have to replace equipment you already use.
Mission-critical fault tolerance
Every component in our system has at least one backup and usually several. System outages are very rare. And because we’re hosted remotely from your office, a natural disaster or power failure in your area won’t keep the calls from coming through.
Comprehensive data security
Your personal information is important to you. We make sure that it’s safe by implementing security protocols that can’t be breached.
TrueACD® Queues with:
TrueACD Queues route calls intelligently to people in departments. You can get 1 TrueACD Queue, included in the plan. Additional queues up to 8 can be added at $9.99 per queue.
Rank your employees by skill or availability and make sure your best people get the most calls. Front line sales people can get most of the calls, while managers only get calls when you’re really busy.
Load balanced routing
When multiple people are ready to take calls, VirtualPBX can connect the callerto whoever has been available longest, making sure everyone does their part.
Self-managed agent presence
Your employees can manage their own presence in the system so managers don’t have to keep track of everyone or add and delete phone numbers as people go to lunch or on breaks.
Patent-pending queue algorithms get your calls answered faster.
When call volume gets really heavy, you can have a second set of employees who can start taking calls only when most needed.
Call waiting signal
Keep everyone aware of whether there are callers waiting with a simple, unobtrusive signal to let people know they should keep calls moving.
Custom queue management roles
Let senior employees help manage departments without giving them control of the entire phone system. Three different levels of management are available at the department level.
Agent wrap-up time
Let your people have a little time to enter data or get a breather between calls- however long you feel they need.
*Additional fees may apply for this feature.
Get Started Today!
We have professionals on hand to help you find the business phone solution to best fit your unique needs. Whether an Office Plan with unlimited minutes best suits your needs, or you want to get started with a free Anywhere Plan trial, we are confident we can help your business succeed. Take a more in-depth look at our plans, or give us a call at 888-825-0800, option 1.
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