SAN JOSE, CALIF. (June 14, 2011) - The founders of FiftyFlowers.com rely on the company website for flower orders, but also need a great PBX system to deliver superior customer service, whether it’s a special event or a dream wedding. The company's move to Virtual PBX's Virtual PBX Complete system helped FiftyFlowers keep its worldwide offices running smoothly and employees connected.
FiftyFlowers.com first began using Virtual PBX in 2007 after the company realized it had a need for an 800-number in order to receive orders from around the world. Since the company depends upon employees around the globe, FiftyFlowers needed a central command center where it could make changes to its PBX system at a moments notice. As the company continued to grow, the company decided to switch to a VoIP solution, opting to deploy Virtual PBX Complete this past February.
"Before Virtual PBX we relied on a simplistic 1800 carrier in Canada that frequently dropped calls," said Blu Atwood, co-founder and CMO of FiftyFlowers. "We needed a PBX solution that was both scalable and affordable, and our search led us to Virtual PBX. By enabling us to pick from available bundled solutions, we saved a few hundred dollars within a month of deploying the system, while we benefited from all the great features of a traditional PBX."
With Virtual PBX, FiftyFlowers.com was able to save on its monthly phone bill and also reduce the IT operational expenses and resource needs that are typically required with traditional PBX systems. When switching over to Virtual PBX Complete, the company opted to use a mix of VoIP and landlines, allowing its employees to choose the solution that best fit their needs.
"FiftyFlowers is the perfect example of a growing business that needs a stable phone system in order to provide stellar customer service," said Paul Hammond, CEO and president of Virtual PBX. "Our Virtual PBX Complete is an all-in-one solution that allows our customers to choose the plan that best suits their needs, without having to skimp on features and reliability."
Virtual PBX believes you never get a second chance to make a good first impression especially when it comes to serving your customers. Our hosted PBX phone service gives small and growing businesses a professional, fully automated call answering and routing solution that can be up and running in a matter of minutes. Forget the hassles and costs of buying and maintaining your own PBX hardware. With Virtual PBX, your employees, whether in one location or far-flung, can focus on serving your customers while we provide the advanced features and responsiveness that give you a competitive edge. We also offer a backup phone service to ensure your business stays up and running should disaster strike. For more information on how your business can benefit from our innovation and passionate commitment to great customer service, visit us on the Web at http://www.virtualpbx.com.