San Jose, Calif., September 14, 2010 - Virtual PBX®, inventor and leading supplier of hosted PBX services, today announced that call recording is now included in all its standard plans for no additional charge. This latest upgrade further elevates Virtual PBX's reputation for providing the most features for the money.
Call recording is a valuable tool for many small and mid-size business (SMB) clients, particularly as it relates to improving the performance of customer-facing staff. With Virtual PBX call recording, any or all calls can be recorded, saved, and played back later to assist in training employees or to meet legal or other requirements. The system can be set to automatically record all calls or allow individual selection of which calls to record to respond to unique business needs.
"With the addition of call recording, Virtual PBX extends our leadership in providing clients with the most flexible and diverse set of features at the lowest cost," said Greg Brashier, chief operating officer of Virtual PBX. "Today's announcement gives our users the ability to improve their own customer satisfaction and ensure that high priority calls are properly managed."
Every Virtual PBX extension owner has the ability to record all calls automatically or select calls to record manually with the simple touch of a button. Administrators can also decide to control call recording for all users or give each user the ability to manage his or her recordings.
In addition, the company's built-in selective recording architecture allows calls to be recorded for pre-selected extensions and/or departments.
Other call recording features include:
- Recordings can be sorted by date/time, length, caller ID, user name or extension number;
- Recordings can be played back or deleted at the convenience of the user and;
- Recordings can be downloaded to a PC for future playback.
Today's announcement adds to a long list of service enhancements that have been provided by Virtual PBX during 2010. Previous upgrades have included unlimited extensions and more free usage, open VoIP peering, free conferencing, and international numbers. The company promises more to come.
Virtual PBX believes you never get a second chance to make a good first impression especially when it comes to serving your customers. Our hosted PBX phone service gives small and growing businesses a professional, fully automated call answering and routing solution that can be up and running in a matter of minutes. Forget the hassles and costs of buying and maintaining your own PBX hardware. With Virtual PBX, your employees, whether in one location or far-flung, can focus on serving your customers while we provide the advanced features and responsiveness that give you a competitive edge. We also offer a backup phone service to ensure your business stays up and running should disaster strike. For more information on how your business can benefit from our innovation and passionate commitment to great customer service, visit us on the Web at https://www.virtualpbx.com.
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