Is Your Business Prepared For A Major Disaster?
With a high security alert in place, it's not too late for a business to protect its vital communications functions
SAN FRANCISCO, Calif. -- February 19, 2003 - Never has the term "disaster recovery" had more meaning than it does now. With the threat of war imminently upon us and blizzards on the eastern seaboard wreaking havoc, business owners and IT managers must examine their infrastructure to determine how they would continue to function if a terrorist act or natural disaster were to disrupt their vital communications.
While engaging a business continuity solution may seem like a costly and complicated process not feasible for the typical small and mid sized business (SMB), there are reliable back up plans available today that can quickly and affordably be implemented with very little impact on a company's day- to-day operation and budget.
If, for example, a power outage were to shut down the operation of a company's on-site PBX phone system, incoming calls could not be received and the resulting business losses could be significant. Rather than take the chance that this type of disaster is unlikely to strike, companies can insure a working phone system 24/7 by engaging an affordable and immediate back up solution from Virtual PBX®, Inc., called a PBX Parachute .
"Many companies, particularly SMBs, are not prepared to deal with a disruption of business continuity and, in fact, may not survive the consequences of such an occurrence," says Paul Hammond, president and CEO of Virtual PBX®, Inc., provider of the PBXParachute . "It's important for these organizations to know they can easily and inexpensively avoid a loss of business by taking a little time now to learn about their options and implementing a solution before disaster occurs."
For just four dollars per employee per month and no equipment to buy, install, or maintain, businesses can protect one of their most vital communications functions from failing when existing PBX telephone systems become inoperable. The PBXParachute is designed to backup a company's on-premise phone system carrying forth advanced PBX features such as ACD queuing, voicemail and extension-to-extension transferring. Moments after a power failure or any other disaster renders a company's existing PBX inoperable, calls are routed from the company's long distance provider to the PBXParachute data center and onto employees at alternate phone numbers using the same extension numbering plan as their failed PBX system. The inbound callers to the company are unaware that the PBXParachute is handling their calls. Since the service is not dependent on functioning equipment at the company's location, business goes on as usual, without interruption.
The loss of contact with customers, vendors and suppliers for even just a few hours can have a lasting effect on business from both a revenue and image standpoint. When the Raleigh, North Carolina facility for national tech support firm KP Technologies experienced a power failure during this winter's ice storms, the firm was able to maintain its high quality customer service standards thanks to the VirtualPBX phone system it already had in place.
"We woke up one morning and everything was dark," recalls KP Technologies owner Christian Winter. "Amazingly, all of our reps across the country were able to pick up their phones and service customers without missing a beat. Having a VirtualPBX at our fingertips allowed us to literally reverse what would otherwise have been a business-closing event."
Virtual PBX®, Inc.was founded and introduced its "VirtualPBX" service in 1997. The VirtualPBX system saves companies thousands of dollars in equipment costs while enhancing their existing communications capabilities with a no-hardware solution that delivers greater functionality than expensive PBX systems. VirtualPBX and PBXParachute are registered trademarks of Virtual PBX®, Inc.