Independent Research Firm Grants Top Scores To Virtual PBX® Hosted PBX System
SAN JOSE, CALIF. (March 22, 2006) - Virtual PBX®, inventor of the hosted PBX service, today announced that analyst firm Basex has given the company top scores on the Knowledge Worker Impact Quotient (KWIQ), a rating that measures the impact new technologies or tools may have on organizations. Virtual PBX received the highest ratings in automated call distribution, workflow, conferencing and usability, with administrative interface, friction-free knowledge sharing, overall platform, development environment ranked closely behind. The results, published in the report, “Telecommunications Alternatives for the Distributed Workforce,” can be found at www.basex.com/vpbx
Virtual PBX’s service eliminates the need to purchase and manage expensive phone systems. The hosted PBX market is quickly replacing on-premises systems that can often seem technologically outdated by the time they are deployed. The Basex report adds that a virtualized telecommunications system, “creates a real-time environment where asynchronous activities, such as voice mail and email messages, can move to the background because workers are able to initiate synchronous, or real-time activities easily.
“Not only did we recognize the value of Virtual PBX’s service, we liked it so much we became a customer,” said David M. Goldes, president and senior analyst, and author of the report. “After testing the service and completing the report, we saw it as an obvious fit for our multi-office organization. Our analysts are frequently on the road and their calls are directed to voicemail. The Virtual PBX service helped Basex provide a higher level of customer service by having calls directly routed to the analysts, or by alerting them to voicemails in a manner dictated by the recipient.”
“Basex’s findings mirror the responses we’ve received from customers,” said Greg Brashier, vice president of marketing at Virtual PBX. “Customers feel empowered because they can receive their calls anywhere, and can better manage their own workflow. We’re pleased that Basex recognized the value our service provides.”
Another prime use cited in the report is the Virtual PBX’s remote hot-standby PBX failover service, PBX Parachute™. This product grants phone system disaster recovery and business continuity to clients with existing PBX systems. Centract Residential Property Services is featured in the report. “A software crash within our Nortel PBX exposed the vulnerability of not just our phone system, but our overall company operations,” said Anne Taylor, manager of Centract’s parent company Brookfield Asset Management (formerly Brascan), and the employee charged with implementing a disaster recovery and business continuity solution. “Our management mandated a near 100 percent uptime for our call centers and key personnel – about 300 people. PBX Parachute was easy to deploy, and quickly allowed us to mirror our system and route calls to 50 emergency mobile phones. During testing, we have found that it only takes 30 minutes to assess the problem, reroute the lines and hand out of the mobile phones – all of this for about $18,000 per year, including the cost of the mobile phone service.”
The target market for Virtual PBX products ranges from the very small, startup company to Enterprises. Virtual PBX offers PBX capability as a service, without the need for clients to buy premise-based hardware or software. Incoming calls to these clients go through Virtual PBX’s feature-rich system and then are sent to client phones of any type, in any location. This approach eliminates the cost and difficulty of installing and maintaining a phone system, so new startups and companies that have outgrown their existing equipment make up a large part of the installed base at Virtual PBX. Clients get the top-level features of a high-end phone system at a small fraction of the cost of acquiring a premise-based system. Another major advantage of the VirtualPBX Service is the ability to route calls anywhere. While hardware phone systems require a physical connection between the PBX system and business phones, Virtual PBX clients can connect employees in widely separated locations, enabling distributed workforces and virtual offices. There is no requirement for a network connection either, as the service works on standard phone lines and cellular phones, as well as VoIP phones.
Virtual PBX® pioneered the hosted PBX market, introducing the first service of its class in 1997. Virtual PBX utilizes the public switched telephone network and the internet to provide PBX functionality as a hosted service. The three primary customers for Virtual PBX services include small businesses that want full PBX functionality without the capital and support expense of installed equipment; companies of any size that need to route calls to telecommuters or other employees outside of a main office; and enterprises looking for phone system disaster recovery solutions. Additional information about Virtual PBX can be found at http://www.virtualpbx.com or by calling 888-825-0800.
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VirtualPBX.com®, Virtual PBX®, and VirtualPBX® are registered trademark VirtualPBX.com, Inc.