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VirtualPBX FAQs

VirtualPBX is a office phone system offering business-class phone features using existing phones and internet enabled, voice over IP (VoIP) phones.

VirtualPBX offers the following benefits:

  1. Free and unlimited calling and faxing in the continental US and Canada
  2. Savings of 40% to 80% over traditional phone systems
  3. Elimination of premise based PBX equipment, ending maintenance cost and hassle
  4. One network to manage for both voice and data, instead of two
  5. The deepest, most powerful feature set in the hosted PBX industry
  6. Flexibility in system configuration
  7. Easy system management from any web browser
  8. Employees can work from anywhere
  9. Full enablement of virtual offices, saving on rent, utilities and other expenses
  10. Take all of your phone system’s features with you for use at home, at the office, or on the road

All features of VirtualPBX are available to both standard and VoIP phone users. Voip phone users can eliminate the cost of analog phone lines and dramatically reduce overall phone system costs.

Yes, standard and VoIP phones easily coexist on the same VirtualPBX system. Please consult with our sales staff to arrive at the optimal configuration for your communications needs.

VirtualPBX works with your existing phones, VoIP phones or a combination of the two. To take advantage of VoIP phones, all you need are a broadband Internet connection and a VirtualPBX VoIP-enabled phone.

No, VirtualPBX works with your current phone system and VoIP phones. No additional software or equipment is required.

Yes, existing phone numbers can be ported to the VirtualPBX.

VirtualPBX is evaluating PC-based soft phones and plans on releasing VirtualPBX support for PC-based soft phones in the near future. Please contact sales for further information.

Yes, mobile phones integrate seamlessly into the VirtualPBX and can use all of the features that are provided.

VirtualPBX may be able to assist you on converting Polycom phones that you have purchased from other phone system providers such as RingCentral, Phone.com and 8×8, to VirtualPBX compatibility. Please contact VirtualPBX Support for additional help.

In order to ensure the highest level of voice quality, we recommend that an additional 80-100 Kbps of bandwidth per active phone be allocated over your current data consumption. To help assess your VoIP readiness VirtualPBX has provided an information webpage as well as an online broadband speed test located at http://www.virtualpbx.com/speedtest/.

Yes, 911 calls over VoIP phones are handled through the e911 procedures while 911 calls over standard phone lines are handled by the phone carrier. Details of our e911 coverage can be found here.

Faxes are sent and received and managed through VirtualPBX. Received faxes can be viewed online or as email attachments and electronic documents can be faxed to any standard fax number.

While it is possible to use an analog fax machine on a digital VoIP line using an ATA, it is not recommended due to quality issues. If a dedicated fax machine is required for your business, then it should be run over standard telephone lines.

POE stands for Power over Ethernet and allows POE enabled phones to be powered through your network if the network is POE capable. All VirtualPBX VoIP phones are POE enabled, and also come with an AC adapter allowing the devices to be powered with wall power out of the box.

VirtualPBX supports the phone manufacturer’s equipment warranty and offers a money back guarantee during the first 30 days of operation.

Simply follow the Quick Start Guide included with the equipment and begin to experience the benefits of VirtualPBX. Starting up is easy as plugging in the phone and start calling. A copy of the Quick Start Guide can be downloaded here.

Yes, all features of VirtualPBX are available for Canadian users. Please check with our sales department for the availability of Canadian numbers.

Yes, international calls may be placed using VirtualPBX. All outbound international calls are charged per minute using Virtual PBX’s low international rates.

If your broadband stops working or if there is a power outage without sufficient battery backup available, your IP phone will not function. With VirtualPBX you have the ability to specify a forwarding number to another phone where calls will automatically be routed if your VoIP phone is unavailable.