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International Phone Numbers
January 27th, 2010

Big news around here – we just added the ability to own phone numbers in over 40 countries around the world. Not just limited to local or toll-free US numbers, Virtual PBX customers can get numbers that make them accessible to callers worldwide. No more need to have a separate number in Thailand that forwards to a US number, or make your potential customers in Italy have to face long-distance charges to make purchases. Now, the best hosted PBX is worldwide.
As an added benefit, it’s also incredibly low-cost, and very easy to get those numbers added to an existing PBX. It’s usually only about $20 per month, and no extra per-minute charges, all accessible from the online tool to manage the account phone numbers. Just click add, and choose the country and city. That’s it. Done.
So yeah. Really excited about it. Easy, fast, cost-effective, with no corners cut? That’s Virtual PBX. That’s what we do. Look forward to even more great ways to improve your business and personal communication in the next few months.

VirtualPBX Recognized for Excellence
September 17th, 2009

A few days ago, this year’s winners of the Internet Telephony Excellence award were announced in a ceremony in Norfolk, Connecticut. This is the latest is a series of awards that Virtual PBX has won for providing the industry’s defining platform, and for continuing to innovate and improve. Most recently, this one has been assigned for our push forward in integrating VoIP services alongside traditional phone and cell services. By providing equal service to all types of carriers and integrating with every kind of communications system, Virtual PBX is bringing the past and the future together.

Finding a Business Phone Service
September 16th, 2009

So, if you’ve been reading the blog, you know that having phones is good, and having high-tech phones systems that work for you is great. Less work + better communication = good business. But that’s just a bunch of raw information. So let’s back off from that for now, and take a look at how to get some good communication going. Whether you’re just starting up or already have a business number and a few phone lines, you’re best off taking a fresh look at how a business phone service gets set up.

Any professional-level phone system has three parts: hardware, lines, and services. A traditional approach was to bundle the services into high-end hardware that connects to standard copper wire, and that gave us four-line phones with call waiting and conferencing, but it runs into limits fast and is rather expensive on a large scale. Alternatively, you could use a big PBX hardware system, which can provide some of the services like phone menus, voicemail, and call transfers, but that’s even more expensive. Cell phones try to bundle the services in another way, with both hardware features and now downloadable apps, but they don’t have any kind of business phone services.

Fortunately, with VirtualPBX, you get to use any kind of hardware and connection you want, since we process the calls for you. Land lines, cell phones, VoIP (internet phones), anything you can take calls on is something we can connect to with our system. Instead of spending carts of cash on the old hardware approach, you get all the best features with whatever hardware and line solution best suits you at the lowest cost. This often results in massive savings for existing businesses, and eliminates the hundreds to thousands in upfront costs for a new business phone service. We usually see savings of 20-70% for businesses that go virtual.

So, to summarize: get some phones from wherever you feel like. Cell phones, land lines, internet phones, whatever you prefer. Then you get VirtualPBX. And when calls come in, they get handled according to the program and script you’ve given us. From there, callers can get connected to any phone you want to use. And you reap all the benefits mentioned in our earlier posts.