Call Recording is your Steel Trap for Business
October 21st, 2014
We’ve all been there. Those times when you’re in a relationship with someone who remembers every little detail and nuance of your conversations. Sometimes we may THINK we recall the details, but this person never fails to blow our mind, or to blow away any argument we may be crafting with their uncanny memory, that is. Wouldn’t it be great if you could have the same pinpoint accuracy and flawless recall? You can.
Truth be told, you’re on your own with any nifty mnemonic technics that will help you track all of your relationship conversations, but with call recording from VirtualPBX, we can do that for your business.
VirtualPBX Call Recording is a feature available on all Anywhere and Office Plans we provide. Which is good, because call recording is a regulatory necessity for some industries and an added benefit that provides a competitive advantage for the rest. VirtualPBX’s call recording feature has a wide range of applications and features and is used for a variety of reasons, such as:
- Quality control of customer service or support departments’ conversations.
- Training new hires and continuing education of existing employees.
- Recording, cataloguing, sorting, and storing recorded calls as an augmentation to your accounts payable and accounts receivable departments’ bookkeeping
- Or just sharing your team’s successes and learning to strengthen their skillset and also empower them by giving them a stake in the greater team’s success.
Don’t let the opportunity to make meaningful improvements to your business pass you by. Call recording is way easier than you may have thought, it can be automated for any or all phone lines, and it can be initiated anytime mid-call with a simple command on your dial pad. Beginning a comprehensive call recording strategy will give your business a steel trap of a mind, and it’s way less unsettling than trying to do this in the personal realm.
Benefits of Telecommuting
September 23rd, 2014
The modern workplace is changing, and in many ways, for the better. Today more Americans telecommute than ever before, saving millions of dollars, tons of greenhouse gas emissions, and untold amounts of stress by exercising this simple option for work. This is all made possible thanks to advances in telecommunications technology, notably the use of VoIP softphones like the Desktop VirtualPBX Softphone. By switching from traditional utility providers to a VirtualPBX service, you can take your office with you anywhere you need to work.
Do you already benefit from working from home? Could you? What about your employees? Take a look at this simple infographic, and feel free to compare your current phone system to any of the VirtualPBX options.
Built on a Foundation of Service
September 18th, 2014
Okay, we can admit, it’s nice to get noticed every now and then. That’s why when VoIP and PBX Industry Analyst, Daniel Harris, of technology review company Software Advice wanted to include VirtualPBX in their suite of product offerings, we were thrilled.
“We wanted to include VirtualPBX here because we were looking for hosted PBXs who lead the pack in innovation and quality of service,” Harris said. “As our readers are mainly small business owners, we were also looking for hosted PBX systems that provide exceptional service for buyers in this niche, and VirtualPBX certainly fits the bill.”
Software Advice professionals consider how well a product’s features are married to high quality customer service when making recommendations to their clients. In that area, we are proud to say we buck the trend of offshoring our support teams and charging extra for their service.
We understand that our success is critically linked to the success of our customers. That’s why we have an entire team, in-house, that is dedicated to helping them maximize their familiarity with and benefit from VirtualPBX’s suite of products.
“One of the features of VirtualPBX that especially impressed me… was the incredibly easy setup–few VoIP providers allow a business to start service with nothing more than traditional analog desk phones,” Harris added. “I was also impressed by VirtualPBX’s disaster recovery options and quality control mechanisms including the dedicated service team which helps to manage customers’ network settings.”
It’s always an incredible honor to receive industry recognition for our customer service, but the best praise we can ever hope for is that from our customers themselves.
- 85% of our customers recommend VirtualPBX to others
- 90% of our customers are completely satisfied with VirtualPBX
- 95% of our customers say they receive great customer service
Thanks for letting us get to do what we love, be your complete business phone solution. If you have any questions or would like to share your experience with VirtualPBX or VoIP in general, please feel free to share your comments with us! The full Software Advice article is available to read here.
The Top Business Travel Must-Have
August 13th, 2013
Unfortunately, traveling on business often features a good amount of downtime. While Wi-Fi is typically available in airports and on planes, business men and women still find themselves out of network when the leave the office on a business trip, particularly outside of the United States. Hosted VoIP gives you the ability to receive calls and updates while on the road, allowing you to stay connected to the office even when you’re not there.
So what exactly is VoIP? Business VoIP is becoming more and more popular with a wide variety of businesses, both large and small. Business owners in all different industries are switching to VoIP in order to take advantage of the various benefits and lower costs. So what exactly is VoIP? VoIP is also known as Voice over Internet Protocol transmits voice over a data network by sidestepping traditional phone hardware. This is done my transmitting voice over the company’s data network that is already in place. VoIP is believed to increase productivity in the workplace by providing access to employees anywhere they go, as long as they have internet connection, making it an ideal option for employees who travel often.
Take advantage of VoIP with your smartphone, tablet, or laptop – you can use special smartphone applications to turn your device into direct VoIP extensions. Business men and women can avoid roaming charges by taking advantage of free or low-cost Wi-Fi. Services such as VoIP Anywhere even allow its users to take advantage of 3G and 4G networks, along with Wi-Fi.
With hosted VoIP technology, professionals can make video and audio calls from anywhere that is Wi-Fi accessible, even when the user is thousands of miles away, allowing flexibility in communication that was never previous possible.
3 Ways to Maximize the Use of Your Business’ Internet
July 1st, 2013
In today’s age of technology, the Internet is everything. We rarely go a day without it for personal use, let alone business use. However, some companies have yet to maximize its full potential, with Hosted VoIP, video conferences via Skype, and FTP sites being just a few of the most commonly missed uses.
Phone Calls Using VoIP
VoIP phone services are slowly replacing traditional phone systems as more and more businesses begin to recognize the added, money-saving benefits. Hosted VoIP not only saves your business money but offers many added features fit for a professional business, including a more efficient system configuration & management, call answering & call routing, conferencing, a higher quality user experience, and more. (Did we mention it can save your business money?) VoIP uses your current internet to make phone calls, so a modem is all you will need to get great phone service without the hazard of phone lines running up and down your office walls and floors.
Just as VoIP allows business to save time and money by making calls using their internet connection, more and more companies are switching to internet fax services, too. Fax over internet gives all the benefits of faxing without buying a fax machine which helps your business save money and you never have to worry about a faulty fax machine.
Nowadays, paper is hardly necessary in the workplace. With FTP sites, which are password-protected temporary storage sites where you can share and access files with others, you never have to worry about a file being too large to be sent via email. Files are now easily shareable with whomever you choose to share them with. Download within minutes and share files with anyone in the world rather than using snail mail or FedEx.
Are you getting the most out of your Internet? These money-saving solutions are ideal for businesses looking to save an extra buck while receiving even more benefits and adding an air of professionalism.
This “Technology of the Future” Can Save Your Business Money
June 3rd, 2013
You may have heard about “VoIP services astonishing growth”, “internet telephony tremendous success”, and “VoIP revolution” in the latest headlines of technology news. While VoIP (Voice over Internet Protocol) is not a new service, more and more businesses are opting for this cost-effective phone system. There are two ways to take advantage of VoIP – you can get a complete VoIP phone system that includes business VoIP phones and inbound and outbound calling, or keep your existing phones and use our VoIP service to route callers and handle voicemail. As a third option, you can blend your usage and do both.
Still undecided as to whether or not you’re ready to jump on the bandwagon with VoIP? Consider the following benefits:
Aside from saving your business money in startup costs and monthly maintenance costs, the benefits include a variety of added features that a traditional phone system simply cannot offer. A few of these benefits include professional greetings, music on hold, custom auto-attendant, fax with no fax machine, ACD queuing, call recording, conferencing, and more – the list is never-ending.
Users are able to access VoIP anywhere they go as long as they have access to internet connection. This is ideal for businesses with employees who travel often or work from home. VoIP can also help increase productivity among employees with integrated mailboxes and real-time videoing. Aside from lower setup and maintenance costs, businesses will see infrastructure costs reduced as well as lower facility costs without such a large number of wires running through the office.
A great VoIP provider will offer a plan that fits your budget and needs, while still offering the same great features that attracted you to VoIP in the first place. However, before jumping on the bandwagon, it’s important to test your network to make sure it’s up for the task of handling VoIP. You can easily do this with a VoIP test, which will measure bandwidth, latency, and jitter, and check on the port status of your network.
Once deemed technology of the future, VoIP has since become a reality and continues to aid businesses in saving money and increasing efficiency.
Using Hosted VoIP to Consolidate Communications in 2013 and Beyond
December 19th, 2012
As another year draws to a close, it is a good time to reflect on the trends of the ever-evolving communication landscape that took place over the past 365 days and consider what may come in the new year.
Looking back, 2012 can be considered the year of mobile, but as we head into 2013, the year of hosted VoIP adoption may be among us.
Though existing for several years, Voice over Internet Protocol (VoIP) technology has been slow to catch on outside the enterprise. Whether it’s due to consumer patterns or lack of awareness, people haven’t been particularly interested in VoIP. This all may be changing; however, as the technology becomes more mainstream and people discover the benefits of a VoIP phone system.
As we head into 2013, more and more businesses will realize that when they want a great phone solution, they must turn to Hosted VoIP. It allows quick and inexpensive communication over pre-existing telephone lines and is easy to use. It also often comes with many features that traditional phone services don’t provide.
People in general want a better phone service; and as soon as they get a feel for all the benefits VoIP phone systems give them at their workplace, they begin wanting the same types of features and connectivity in their personal lives as well.
In 2013, VoIP integration will play a major part as old phone technology rapidly becomes obsolete. The proliferation of smartphones will hasten adoption as demand for better telephone service pushes users towards VoIP and away from outdated legacy phone systems.
The chasm of adoption may just be crossed in 2013, as more people discover what new phone technology like VoIP can do to improve their call quality and lower their total phone costs.
It’s an exciting time to be in the hosted telecommunications industry and we can’t wait to see what happens next.
Virtual PBX Offers New Plans and Free VoIP Phones
July 26th, 2012
VirtualPBX has just made VoIP and hosted phone services more affordable than ever! Prices of VirtualPBX’s usage-based plans have dropped by up to 70% and they’re now offering convenient and cost-effective new annual rates for all plans. What’s more, if you sign up for an annual plan, you can get free VoIP phones, further reducing your phone system costs.
As always, you can still use any kind of phone with VirtualPBX – land line, cellular, or VoIP. And there’s never been any cost for PBX hardware when using our system. Now, you can even get started with Voice over IP (VoIP) technology without buying phones. Remember that using VoIP can eliminate the cost of expensive business phone lines from the phone company. You’ll save money and get better features – it’s a “win-win”.
Furthermore, the free phones offered by VirtualPBX are full-featured Polycom Soundpoint IP 321 phones, the most popular phones in the industry. With this incredible deal, VirtualPBX became the first major Business VoIP provider to offer all the benefits of a hosted VoIP PBX with absolutely no hardware costs, making it more affordable and accessible to everyone.
“Voice over IP telephony often offers reduced costs, which are extremely important in this economy,” said Larry Hettick, principal analyst with Current Analysis. “But up-front cost of buying new phones can be an issue, especially in the small business market. This move by VirtualPBX can help reduce the barrier to entry for their clients and make it easier for businesses to try VoIP.”
Changes to VirtualPBX’s pricing plans and offerings include:
- Flat-rate Plans:
- Unlimited-use plans now start as low as $18.99 per month per user.
- Annual plan customers can receive up to 10 free VoIP phones, a value of $170 per phone.
- No activation fees.
- Usage-based Plans:
- Plans now start as low as $7.99 per month.
- New plans allow customers more minutes at a lower price with savings of up to 70 percent.
- Annual plans include up to 4 free VoIP phones, a value of $170 per phone.
- No activation fees.
“Our new packages eliminate many of the concerns and risks related to deploying a high-quality business VoIP system,” said Paul Hammond, CEO and president of VirtualPBX. “We’re confident that these new plans deliver the highest value available today.”
Virtual PBX Unveils New Flat-rate Plan Benefits
June 26th, 2012
We are excited to announce several changes in our flat-rate plans that will be of immediate benefit to all clients of these plans. The net effect is that everyone on these plans can save even more!
First, the price for our 1 User Flat rate plan has been reduced from $39.99/month down to $34.99/ month. Effective immediately, everyone on a 1-user plan will see a $5 per month reduction in cost.
Second, we are making all ACD queues in flat-rate plans totally free. If you have multiple departments, such as sales, customer service, billing, etc., you can set up a True ACD queue for each one at no additional cost. And you get all the same benefits – skills-based ranking, load balancing, call recording, and everything else – all at no cost. If you’re a smaller company, you can look more professional by setting up additional departments with more queues, while keeping costs low by routing calls to the same employees for each queue. The price of ACD Queues on flat-rate plans was $15.00 per month, each. Now all ACD Queues on Flat Rate plans are Free.
Finally, we’ve cut the cost for additional phone numbers in half! You’ve always received 2 free phone numbers with our flat-rate plans, and additional numbers were $10 per month each. Now, they’re just $5 a month. What can you do with more phone numbers at this new low price?
- Optimize your marketing costs by assigning a separate phone number to each advertisement, campaign or promotion, and see which campaign gets the most calls.
- Get extra direct-dial numbers for your top executives so your most important clients can reach them directly, without going through the auto-attendant.
- Add local phone numbers in multiple cities to give your company a local “feel” and generate more business.
- Add a nationwide toll free number so clients anywhere can reach you for free. It will increase your inbound call volume and will also give you a stronger company image.
All these changes are available immediately to both new and existing clients. For more information, call one of our sales reps at 888-825-0800, option 1.
Virtual PBX Complete is a Complete Success
June 7th, 2012
Nine Consecutive Awards and Huge Growth for VirtualPBX Complete
Called a “cream of the crop” service by its customers, the latest award wining service from Virtual PBX, Virtual PBX Complete, quickly worked its way to the upper echelon of VoIP solutions, delivering an unparalleled complete business phone service.
Unlike other hosted PBX services, VirtualPBX Complete supports the blending of analog and IP telephony while simultaneously incorporating open SIP peering. Eliminating the need for proprietary software and delivering the freedom and flexibility to carry business extensions anywhere around the world through a smartphone, Virtual PBX complete is becoming an essential element for running a successful business.
“The need for business VoIP solutions is high, and we’re excited to have been able to launch such a strong product,” said Greg Brashier, CMO of Virtual PBX.
Since its launch, VirtualPBX Complete has been recognized by several publications including Information Week, eWEEK and TMCnet receiving the following nine awards:
VirtualPBX announced continued strong growth in the 15 months since the launch of its award-winning VirtualPBX Complete business VoIP solution in February 2011, citing a 49.9 percent rise in traffic though the company’s hosted PBX system. With Virtual PBX’s expertise in technology and ability to create some of the most innovative products and services on the market, it is easy to see why they are so popular.