November 21st, 2014
Ever wonder what it would be like if you could bypass the seemingly endless list of extensions on most telephone systems and get directed right to exactly the person you need to speak with? So do your customers. With an advanced Direct Number Identification System, or DNIS, your callers are treated to a much sleeker and quicker on-hold experience. VirtualPBX has a full library of toll-free, local, and international numbers for you to choose from to generate dedicated phone numbers for anything from a promotion or product line to an exclusive VIP line that, when dialed, automatically reaches the members of your team who are ready for those specific callers. Plus, using DNIS numbers also sorts through otherwise unorganized call data so that your team can learn and grow to create stronger, more profitably customer experiences using a litany of call reports and data. All of this while keeping you free to pay attention to the things that really matter. Check out this handy infographic to get a better understanding, and get in touch with one of our DNIS experts if your business could benefit from an improved call-waiting experience.