Virtual PBX Reduces International Dialing Rates
December 8th, 2011
Making international calls has often been an expensive proposition for small and medium businesses. If you have clients living overseas or live abroad yourself, you know keeping in touch with people around the world can be extremely expensive.
Just in time for the busy holiday season, Virtual PBX is making it easier than ever to stay connected by lowering their international dialing rates. With Virtual PBX, you no longer need to purchase an international calling card or waste time searching for lower rates. Virtual PBX is excited to announce new international rates, with some cut by as much as 80%.
Virtual PBX worked hard with its carriers to push rates lower while maintaining high quality, crystal clear calls, and they are passing all the saving onto you. Call land lines in London or Buenos Aires, or mobile phones in Hong Kong for as low as 1.9 cents per minute. So stop watching the minutes on the phone when you are calling abroad and enjoy the savings.
Virtual PBX also offers two other great ways to save big for global phone calls. If you have employees in other countries, you can set them up with an extension that incorporates a VoIP phone or softphone. Then, calls to their extensions can be free.
If your client base is international, Virtual PBX can get you a local phone number in thousands of cities around the globe for a low monthly rate. Your clients can call in at little or no cost because the number is local to them, and you get no extra per-minute fees for the inbound calls. .
These discounted international options give excellent value and are part of the many reasons Virtual PBX is an easy choice for companies with global interests. With Virtual PBX You can be sure that you’re getting the best value for your dollar no matter who or where you call.
Specific rate information can be found on our website at www.virtualpbx.com.
sauna works transitions to voip with virtual pbx
July 15th, 2011
Company Heats Up and Increases Outbound Calls with Virtual PBX Complete
Great customer service is the lifeline of every business. It is an essential part of maintaining your existing customers as well as winning new ones. The foundation of great customer service is forming a relationship with customers. But how do you go about forming such a relationship? One of the best ways is to make sure you are always available and in touch with your customers.
Customer satisfaction is the No. 1 priority for the employees of Sauna Works, a company specializing in infrared saunas. Sauna Works has been in the business of manufacturing and selling infrared saunas for over 14 years and have learned quite a bit about customer service and ensuring customer satisfaction. Their motivation and dedication to provide excellent customer service drove the company’s move to VirtualPBX five years ago to allow employees to stay in constant touch with customers through landline, mobile, and VoIP phones.
In 2006, the company was managing a showroom in San Francisco and many of their employees were working remotely. Vice President Andy Kaps knew using a feature-rich PBX solution was the only way to monitor and keep on top of sales and service calls. When providing great customer service, it is so important to be able to communicate with customers from any location. You need to be reachable no matter where you are.
Kaps explains, “As a former executive at a company within in the telecommunications field, I knew we needed a solution that would provide us with ACD queuing features which allowed us to stay connected with users no matter where we are. I was initially attracted to Virtual PBX because of its deep feature set and the web-based flexibility the company provides.”
In addition to keeping people connected around the world, Virtual PBX’s TrueACD™ Queues allows callers to contact anyone in the company without having to know their direct extension. Furthermore, managers need not waste time entering or changing phone numbers as employee shifts change since TrueACD queues include presence management and employees log themselves in and out as needed. Best of all, customer service is improved by reducing customer wait times and increasing customer satisfaction.
Sauna Works was able to increase customer satisfaction even further by switching to VoIP. 70 percent of Sauna Works’ employees using Virtual PBX made the transition to VoIP after the release of Virtual PBX’s new VoIP system, Virtual PBX Complete. Since the transition, employees have not only significantly reduced overall phone costs, but also doubled the number of outbound calls made to clients.
Blending traditional analog telephony with VoIP technology, Virtual PBX’s Virtual PBX Complete solution allows clients to mix and match as needed as well as work from any location. Virtual PBX Complete also embraces open standards, which spares customers from being locked into proprietary technologies.
“A majority of our customers are looking for a flexible solution,” said Greg Brashier, COO of Virtual PBX. “With our commitment to both VoIP and analog technologies, we give customers like Sauna Works the ability to have low upfront costs, eliminate expensive analog phones lines when VoIP is appropriate, and improve service to their clients.”
Virtual PBX Adds VoIP Phones and New Flat-Rate Plans!
February 25th, 2011
Virtual PBX Adds Hardware VoIP Phone Support
The time has come — Virtual PBX, provider of the no-compromise business phone system, announced support for hardware VoIP Phones along with new flat-rate plans, fortifying their lineup of industry-leading plans and services. With this, Virtual PBX now controls the phone call from the inbound phone number ALL the way down to the phone on the desktop. You can now have a truly complete phone system integrating phone numbers, free long distance and IP phones into one cost-effective solution.
We now offer two award winning plans from which you, the customer, can choose: the new flat-rate plans and the original usage-based plans. Even better, you don’t have to be on the flat-rate plans to use the VoIP phones – we’ve set up the system to support the phones on either plan. So feel free to pick the plan that works best for you and your business, and also decide how you would like the system to reach you. You can be contacted through the VoIP phone(s) and/or contact phone numbers via a landline or cell phone. The freedom to choose is in your hands.
We also offer you the freedom to save! With Virtual PBX you can simplify your life and your budget by cutting the ties with your landline carrier. There is really no need for a landline anymore seeing as how you can make and receive phone calls using a VoIP phone and your Virtual PBX service. So go on ahead and save that money each month with Virtual PBX Complete. With our phone service you can enjoy a savings of anywhere from 40-80% in traditional phone system and landline costs – that is a huge savings! Given that telecom costs are a major expense in everyday business, Virtual PBX provides business communication that is affordable, easy and accessible from wherever you need to be with a low monthly fee and no contracts or setup costs!
Please see the plan details below and save money with the plan suited for you:
These are your traditional “unlimited” plans that so many companies try to market. However, Virtual PBX does it right as there is a fair-use policy in place (much like every other VoIP phone service out there) that allows 5,000 minutes of inbound minutes per extension, aggregated at the account level. So a 5-user system would include upwards of 25,000 inbound local minutes. That’s amazing. Most companies won’t touch that. Yet, they can have this system for around $150 per month, and that already includes the e911 fees, Federal and FCC taxes. The flat-rate plans are as follows:
- 1-User: $39.99/mo
- 4-User: $23.99/mo/ext
- 10-User: $21.99/mo/ext
- 20-User: $19.99/mo/ext
- 50-User: $19.99/mo/ext
- Extra Extensions: $24.99/mo
These plans are what Virtual PBX used to pioneer the hosted phone service market. On these original plans you only pay for the minutes used each month. As the plans go up, you receive a larger block of free minutes and the price for additional minutes becomes cheaper. These plans come with unlimited users and all the same features as the flat-rate plans. Virtual PBX has the following usage-based plans:
- VPBX-5: $9.99/mo (300 minutes, extra minutes are 6.5 cents/min)
- VPBX-10: $24.99/mo (600 minutes, extra minutes are 5.8 cents/min)
- VPBX-20: $44.99/mo (1,000 minutes, extra minutes are 4.7 cents/min)
- VPBX-50: $94.99/mo (2,500 minutes, extra minutes are 4.4 cents/min
Virtual PBX now supports hardware VoIP phones connected to the service. This is a superb addition as now you can make phone calls and show your Virtual PBX caller ID on every outbound call. And you don’t have to use a cellphone or landline to make that outbound call. All you need is an Internet connection. Virtual PBX sells the following phones that arrive pre-configured and ready for use:
- Polycom SoundPoint IP 321: $99.99 (single ethernet port)
- Polycom SoundPoint IP 335: $139.99 (ethernet pass-through port; backlit display)
- Polycom SoundStation IP 5000: $599.99 (conference phone)
With Virtual PBX there is no need to get phones from one provider, calling plans from another, and features from somewhere else. Get it all in one place. If you are looking for a complete, no-compromise business VoIP solution for your business, Virtual PBX is the answer.
Show Your Company Phone Number from Any Phone!
August 18th, 2010
If you’ve called a customer using your home phone or cell phone, then you’ve probably had them call you back on that same phone number — they just redial the caller ID left on their phone. Suddenly your personal phone is your new “business” number. It’s like having people visit your home when they should be going to your office or store. What a pain. But all is not lost. By using Virtual PBX, you have a way to show your company phone number on outbound calls without having to reveal the number from which you’re calling. Convenience and privacy all in the same call!
This feature is called “Virtual Calling Card”. It’s perfect for calling from a cell phone, a friend’s house, a hotel, or even a pay phone…if you can still find one that works! And you don’t need to keep track of special code numbers and dialing strings – you just dial yourself. This feature is accessed by logging into the phone system over the phone. Some of our customers are unfamiliar with this feature or think it’s harder to use than it really is. Truthfully, it does take a few steps — call into your Virtual PBX phone number, press #, enter your extension number followed by #, then enter your phone password follow by #. Realistically, all of that can be accomplished via a speed dial on your phone. There is an alternate way to log into your phone system by pressing the CallBack button on the Call Routing tab.
Once you are logged into the system over the phone, you press 3 to make an outbound call. The system will ask you to enter the phone number you wish to dial. That’s all there is to it. Once you enter the phone number, the system will dial, showing your Virtual PBX phone number as the caller ID to your call recipient. So not only is this convenient, but it’s also secure as you’re not showing your personal phone number when you call your customers, vendors, or contacts.
You do need to make sure that your system is set to show your Virtual PBX phone number on outbound calls. This is the default setting, so unless you changed it, it should be fine. That setting is edited under the Advanced Configuration settings of the Auto-Attendant.
Also, if you have multiple Virtual PBX phone numbers, you can show any one of those on your outbound calls. A beautiful thing! Just make sure to dial into the system using the number that you want to show on your caller ID. So this feature is not just convenient and secure, but also flexible!
So now you and your personnel use your Virtual PBX to make a bunch of outbound calls. How do you know who called whom? You can track all of your outbound calls using the Extension Outbound Call Report. This report shows the date, time, extension numbers, extension owner caller ID, duration of the call, and the phone number of the party dialed. This is a great report if extension owners use the Virtual Calling Card feature to make customer call backs to customers or vendors. It’s great detail, but it’s also great for accountability.
With the Virtual Calling Card feature from Virtual PBX, not only can you show whichever Virtual PBX company phone number you wish in the caller ID when you make your outbound calls, but you also get the satisfaction of NOT having your personal contact phone number show up on caller ID displays of your customers, vendors, and business contacts. It’s convenience, flexibility, and personal protection at the same time.
Get Your 855 Numbers Here!
August 6th, 2010
If you haven’t already heard about it, the FCC is releasing the 855 prefix for toll-free numbers on October 2, 2010. Since none of those numbers are currently taken, numbers like 855-Call-Now or 855-855-8558 should be available. All of the 855 numbers — all 7+ million of them — will be available for reservation on October 2nd, all at once. When that happens, every company that has access to the nationwide toll-free number database will reserve as many numbers as they can, as fast as they can.
Since Virtual PBX has direct access to the nationwide toll-free database, you can get in line to have us make a grab for your numbers of choice on your behalf. And unlike many other toll-free number ordering services, we charge nothing to place orders for up to 25 numbers, and only $25/each for the numbers successfully reserved for you. Now’s the time to try for a special toll-free number that’s always been unavailable in the past. An opportunity like this doesn’t come around very often.
To place an order, click here and enter your request. Again, the first 25 attempts are free, just $2 each after that, and only $25 for each number successfully reserved. Other companies are marking up these numbers to make a huge profit. VirtualPBX is just trying to give our customers what they want.
For more information about why you might need a toll-free number, please continue reading…
Why Use Toll-Free Numbers
There could be a very long list of reasons why a business or person would use a toll-free number. However, one could narrow it down three general reasons::
Visibility: If you want to show a local presence, then market your local number so your callers know that you’re local to them. Small to medium sized businesses typically fall into this category. However, if you are marketing your services to customers that are not within your local area, then a toll-free number is the best way to go.
Protect Your Branding: get your company name or the toll-free version of your local number. In the case of this post, get the 855- version of your current toll-free numbers
Polite to Consumer: it essentially rolls out the red carpet to the caller, letting them know that they can call you from where ever they are for no cost to them.
Convenience: With no cost to the caller, it’s very convenient for the caller to dial a toll-free number. Sometimes people with kids in college or family members living outside the immediate area will get a low-cost toll-free number strictly for the convenience of communication. With toll-free, it reduces the excuses for not calling!
With that information in mind, now’s the time to get your 855 number. Remember, in order to place an order, click here and enter your request. If you have any questions, please don’t hesitate to let us know at 888-825-0800, option 1 for Sales.
5 Reasons Why You Need Telephone Disaster Recovery
June 15th, 2010
When disasters occur, a company has a lot to deal with. Protecting your employees and assets is important, but can still leave you paralyzed. It’s one thing to protect your data and network, but what about ongoing customer interaction? It may seem old-school, but a company’s telephone number is a primary customer-interaction channel. During a disaster, without some method of continuing to carry on customer interaction, you’ll be dead in the water and hemorrhaging clients. A lot of companies have disaster recovery plans in place. But unfortunately, a lot of those same companies don’t include telecom in the DR plan. Here are five reasons to not put off your telecom disaster recovery plan.
1. There’s Too Much at Stake
People insure their health, their cars, and sometimes even their mail. But many overlook the need to protect their company’s primary customer interaction channel – their phones. They might think it’s expensive, or they might think they don’t have the time. But if your phone lines fail, or your people cannot get to those lines, then what’s at risk isn’t just current business being lost – it’s a permanent blow to the reputation and credibility of the company. Busy lines, emergency signals, hold time, disorganization, and lack of status updates will severely damage your corporate image. Even if you’re willing to risk the days or weeks it takes to repair the damage, it can be months or years before your image is restored.
2. 43 Percent of Companies Have Had a Major Disaster
Power loss, office loss, or even damaged power or phone lines can and do occur. There’s no reason to not protect your business against disaster. Almost half of all businesses suffer extreme loss of data and communications. Considering how much each client is worth to your company – how much is at stake on every call – how many calls are you willing to risk on a flip of the coin?
3. Even a Minor Disaster Can Cost Major Amounts
Total loss means losing every client until your phone system can be repaired, which could take days or weeks. This will ruin a business. But even minor problems like equipment malfunction, temporary electrical outages, or roads going out mean that you put a lot of stress on the rest of your business to try to make up for it. Having a fall-back plan isn’t just for hurricanes, fires and terrorism: It’s for anything else that may arise, even if it’s seemingly mundane. A good plan can and will keep you from losing your clients and your reputation.
4. 65 Percent of Businesses Have Weak Telecommunication Continuity Plans
A 2009 study from the Business Research Institute revealed that of all the recovery points necessary in the event of a disaster (data loss, employee management, notifications, etc.), 65 percent of businesses surveyed said telecommunications was the weakest link. Given the importance of the phones to a business, this is a surprising statistic. That’s a significant majority of businesses that lose big whenever any kind of disaster occurs. Even a small investment of time and money to establish some sort of telecom disaster recovery plan will go a long way toward protecting your company.
5. It Doesn’t Cost Much Money or Take Much Time to Protect Your Company
A good telecommunications disaster recovery plan can be put together in a matter of hours, not days, and the costs are trivial compared to the risks. This isn’t the business of comparing the price to the value of what’s being protected. Figuring ROI on disaster recovery investments is extremely hard to determine. The better question: What is a client worth to the company? Typically, the cost of a telecommunications disaster recovery service is a mere fraction of the cost of a lost client. That alone should be a major decision-making factor in putting together a proper telecommunications disaster recovery plan.
Why is Virtual PBX talking about this? Because a by-product of using our service is automatic telecom disaster recovery — your phone calls are being handled by an off-site service. With Follow Me Calling, you don’t have to be in the office to take your calls. Even if you have a hardware phone system that you’re not intending to do away with, protect it and those inbound calls using our PBX Parachute service — a virtual phone service for disaster recovery purposes.
Bottom line is that too many companies leave their main asset – their phones – unprotected. A disaster or even a small phone line outage could cost a company significantly, both in customer revenue as well as a hard-earned reputation. With a bit of effort, some good research, and a simple telecom disaster recovery plan, a company can weather the storms of small mundane outages as well as the large natural disasters. And best of all, their customers may not even know it.
Using Multiple Virtual Numbers to Make AND Save Money
May 19th, 2010
Lots of information flows through your business’s phone lines. Potential customers who don’t leave contact information could still be reached if you had access to their caller ID. Marketing spending results could be tracked precisely if you could find out exactly how your call volume has been affected. Managers could confirm the movement of calls, showing that they’re processing leads and their staff is working properly.
But just having a plethora of raw call information is difficult to manage and hard to decipher. So here at Virtual PBX, we give your organization the ability to host an unlimited amount of phone numbers and forward those to all kinds of different destinations, while still tracking all the information and processing it into a set of easily manageable reports. Each phone number can further be specialized by having its own greeting as well as directing callers to specific destinations within the Virtual PBX.
Basically, any company trying to track caller response to advertisements, promotions, campaigns, find out about missed sales or prove proper call management needs to be able to get the records that show those pieces of information organized based on the phone numbers dialed. And anyone trying to direct calls to dedicated sales teams, handle multiple businesses, provide access to multiple retail locations, or give VIP access to special clients would benefit from being able to have individual numbers for each of those possible purposes.
So there are many reasons to use extra phone numbers — and every reason is very specialized. Using extra numbers to support a franchise is going to be completely different from tracking marketing information from inbound callers. The Marketing group is going to want one or more phone numbers for each advertisement, promotion, or campaign. By doing this, they can measure their advertisement effectiveness, and thus optimize their advertisement costs. This is accomplished by tracking all call detail such as caller ID, date and time of the call, call duration, and destination of the call – even on missed calls and, in most cases, callers who have blocked their caller ID. Franchisors, on the other hand, may want to track similar information, but at the same time they need to get the calls directed down to their franchisees and regional offices as fast as possible.
Regardless of the needs of your business — from individuals, to home offices and small businesses, to large enterprises — you only pay for what you need, with no wasted resources or dollars. With the ability to track and route a company’s inbound calls like no other call forwarding, call tracking, or virtual phone system in this market, the Virtual PBX service is the best choice for companies serious about measuring and optimizing the flow of information and budgets.
Hosted PBX Versatility – A Phone System For Any Business
July 16th, 2009
Part 2 of today’s double-header, the versatility of a hosted PBX
A not-so obvious benefit of a hosted PBX solution such as Virtual PBX is the versatility of the system and the ability to modify, configure, and use the system for almost any business or purpose. The reliability of the system allows it to act as remote backup phone system that provides instant, automatic failover. With the ability to point multiple phone numbers to different locations along with comprehensive reporting and logging services a business can implement remote call tracking solutions for marketing, advertising or other needs. And if you’re attempting to offer “virtual” customer service to your clients, there’s no more valuable a feature that you can have in a phone system than automatic call distribution – an intelligent call routing mechanism that sends callers to virtual departments and their representatives. One particular market where customer service is critical is franchising.
Our COO Greg Brashier (@gbrashier on Twitter) recently penned an article in Franchise Update magazine detailing how a hosted PBX provides a cost-effective solution for franchising organizations that are keyed in on customer service.
Who’s on Hold?: Hosted PBX Offers A Cost-Effective Fix For Customer Service
With the downturn in the economy, good old-fashioned customer service can be a major differentiator for businesses trying to keep their existing customers and attract new ones.
Businesses that interact with and sell to customers over the telephone must be particularly vigilant that their phone technologies don’t inadvertently alienate their customers. Positive perceptions can quickly erode if customers encounter too much on-hold time, unclear directions on how to reach appropriate service personnel, or (the most dreaded of outcomes) a busy signal.
Many companies are finding that hosted private branch exchange (PBX) phone service technology can be a cost-effective tool that also helps them improve their phone presence and customer responsiveness.
A hosted PBX service provides customers with advanced phone answering and call-routing features–without the expense of purchasing their own PBX hardware or the added costs of installation, ongoing maintenance, and support. It’s ideal for small and mid-sized firms, companies with a distributed workforce, and those that want toll-free number services.
Vicorp Restaurants, which owns Village Inn and Bakers Square restaurants, is widely known for its award-winning freshly baked pies. However, its archaic phone system had started to become a liability during the company’s busiest time of the year, Thanksgiving through Christmas. A large number of customers seeking to order pies received busy signals or were put on hold for long periods before reaching a live person who could help them. Vicorp decided it was time to establish a more efficient way to handle the holiday rush and provide great service for its pie-loving customers…
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