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Archives: March 2014

VirtualPBX’s Mission Statement and Values
March 25th, 2014

VirtualPBX is the Communications Service Provider pioneer, headquartered in San Jose, California. VirtualPBX strives to help give your customers a great first impression, from the minute they contact your business. By giving small to large businesses a professional, fully automated call answering and routing solution, along with disaster recovery, we ensure that any potential customer’s first impression of your business is a positive one. Just a few of our core values include trust, care, and encouragement, formed internally with employees, as well as built externally with our customers. It’s our goal to create and maintain effective, reliable, and personalized solutions for our customers.

Why Choose VirtualPBX?
Did you know that 90% of our customers are completely satisfied with VirtualPBX and over 85% would recommend VirtualPBX to others? VirtualPBX boasts a variety of industry awards, with the most recent being 2014 Internet Telephony Product of the Year Award. We have also received the 2013 Unified Communications Excellence Award with VoIP Anywhere. We also offer top features, including VoIP, ACD queues, call routing and recording, follow-me call routing, voicemail notifications, call recording, disaster recovery, and much more. Benefits of using VirtualPBX include 99.999% reliability, no hardware to maintain, and transparent status. With lower costs, experienced local support, and great customer reviews, it’s no surprise VirtualPBX remains a top VoIP provider in the country.

Our Mission Statement
VirtualPBX Cloud with Logo
“We were the first hosted PBX provider and through persistent innovation, we continue to be the best. We thrive internally and externally on the mentality of support. Internally, we work to preserve an environment of trust, care, and encouragement; recognizing and motivating the individual and team efforts that push the needle forward. Externally, our primary focus is always on our customers; they are our reason for being. We understand the demands of ever-changing business needs and work daily to create and maintain effective, reliable, and personalized telephony solutions to keep our wide range of customers on the cutting edge of connectivity at an affordable cost.”

If you’re looking to save money with your phone system, VirtualPBX is your answer. Learn more about our business phone systems today, along with our unique PBX features. Contact us directly at (888) 825-0800 with any questions you may have – we’re happy to help determine the perfect plan for your business.

Choosing the Right VoIP Plan for Your Business: Here’s How
March 12th, 2014

A VoIP phone system offers a variety of benefits for virtually every type of company, regardless of the business size or industry, with the most attractive feature being the cost-saving advantage. Consumers also enjoy other unique features VoIP has to offer which cannot be replicated with a traditional phone system, such as online call monitoring and online phone system access, as well as phone portability. With such a wide variety of benefits, a VoIP phone system holds ideal features suited to fit a large array of business needs. A great virtual phone system provider will offer two types of plans, which include flat-rate and usage-based. Most companies find that flat-rate plans will produce the most savings for their needs and like the advantage of knowing exactly how much they can expect to pay every month. Businesses that make or receive limited call may find that a usage-based plan might better suit their needs.

Tel w-Globe
Before choosing which plan is ideal for your needs, you must first determine the suitability of your network by running a VoIP speed test. By taking advantage of a VoIP test, you can gauge whether or not your Internet connection is suitable to run a hosted PBX system using VoIP technology. This test measures your network’s bandwidth, latency, and jitter, as well its port status. If this test deems your network unsuitable, a good provider will offer you other recommended routers and network options. Once you determine that your network is suitable for VoIP, you may then choose which type of plan best-suited to your needs:

Flat-Rate Plans (Office Plans)
While flat-rate plans vary from one provider to another, it is typically the best option for companies who use the phone on a regular basis. It is also most beneficial for employees who work in offices or home offices with broadband internet. These flat-rate plans are usually extremely affordable and save your business money in the long run, particularly for companies who are in regular contact with long distance numbers. A typical flat-rate plan will have unlimited free minutes for typical business use, including inbound and outbound calls. With this plan, you can take calls on VoIP phones or auto-forward to any other phones.

Usage-Based Plans (Anywhere Plans)
Anywhere plans are ideal for companies with low phone use… why pay for unlimited use when your needs are little? Usage-based plans usually have a low starting rate per month with a minimal number of minutes included. After you use your allotted minutes, the price then increases based on your phone use, so you then pay only for minutes used. This offers businesses the lowest cost when phone traffic is light and is great for those that want to route calls to existing cell phones and landlines.

Consider your business’ needs and speak to a VoIP provider to find the best plan for you. Regardless of the plan you choose, you should receive the same great added features and lower startup and monthly costs to save your business money.

#1 Secret to Keeping Your Business Up and Running During Inclement Weather
March 5th, 2014

Icy Weather
Whether it’s a snowstorm, hurricane, or other natural disaster, businesses often suffer due to the amount of downtime that is associated with inclement weather. Whether it’s a day or an entire week that your business is without power, your bottom line can be affected significantly when you don’t have access to clients, customers, employees, or vendors. The key to keeping your business up and running during a bout of inclement weather is a disaster recovery service.

2014 experienced one of the worst winters in history. According to a recent article by International Business Times, Chicago has been hit with 67.9 inches of snow thus far, earning the city the 5th snowiest winter since 1884. Boston has seen 53.5 inches of snow so far this winter, well above their usual average. As prepared as these cities were, businesses still experienced a large amount of power outages. The South was significantly less prepared for such large amounts of snow, along with icy conditions and the “Polar Vortex” broke various records. South Carolina’s mayor compared the recent ice storm devastation to that of a hurricane. The storm left a whopping 350,000 people without power at its peak, according to an article by TheState.com.

What is PBX Parachute?
PBX Parachute is a remote backup phone system that acts as a standby PBX to include instant, automatic failover. It can mirror your primary phone system settings and take over if your VoIP business phone fails in the event of a disaster. Incoming calls can be automatically redirected to the PBX Parachute service and then sent to pre-determined alternate locations. You get to choose the location, whether it’s a softphone, a branch office, or a home phone. Callers will never know there was a problem with your usual phone system, as calls remain unaffected and business can resume as usual.

Just as a parachute would, PBX Parachute waits until it’s called upon. And when you need it, you don’t have to worry about moving data, running software, or booting hardware – it’s that easy.

Such disasters, whether it’s a snow storm or hurricane, can have large consequences for businesses and gravely affect bottom lines. Keep your business up and running with a disaster recovery service.