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Archives: December 2013

Beat the Winter Blues with Business VoIP
December 19th, 2013

Winter_BluesWith the first day of winter coming this Saturday, December 21st, you might be feeling a little blue. The advent of the winter season is an indicator of many things: flu season; cold, gloomy weather; frozen toes. It’s enough to make anyone want to hibernate under the covers and sleep till spring.

Here’s how business VoIP can help you combat that winter depression. We can’t promise you hibernation time. However, with communication tools like business VoIP that help you stay connected to your team and your customers, working from home is a seamless experience.

Softphone apps allow you to use your personal smartphone, laptop or tablet to make and receive calls, so long as there is an Internet connection. Plus, you’ll still be able to enjoy all of the excellent features that come along with a complete business phone system, including auto-attendant, TrueACDTM Queuing, virtual fax, custom greeting, virtual extensions and so much more.

So even if you’re working while lounging in your pajamas at home, you’ll still be able to maintain that sleek professional business image. And that’s as good a reason as any to invest in a business VoIP system.

You Can Take It with You – Using Business VoIP on Your Mobile Device
December 12th, 2013

It’s no secret that the world is going mobile, so it’s nice to know that business VoIP allows your work connections to be mobile too. Since, more than half of Internet traffic comes from mobile devices in many industries and geographic locations, it’s critical to have your office phone available wherever you are.

You’ve probably heard of the many benefits that business VoIP systems have to offer small- and medium-sized businesses. They increase productivity. They eliminate the need to hire IT staff since users can easily make the necessary changes on their own time and at their own convenience. Plus, there are lower startup and maintenance costs. Since your business will be utilizing a data network instead of regular phone lines, you’ll be able to combine all communications into a single network.

One of the greatest benefits of business VoIP, however, is unprecedented access. You have the ability to access VoIP anywhere you go, as long as you have a connection to the Internet. In other words, you can go mobile without sacrificing all the fantastic, advanced features that your business telephone system has to offer. So if you have employees who work abroad, get stuck in traffic or work from home, business VoIP could be the perfect fit for your business.

As you begin prepping for 2014, keep in mind the many ways that business VoIP could benefit your business. It’s an even greater return on your investment knowing that you have the option of bringing business VoIP with you while you’re on the go.

3 Vital Things to Consider When Planning for VoIP
December 5th, 2013

When implementing voice over Internet protocol (VoIP), technical teams often overlook key elements. Without proper planning, these issues can come back to haunt a business. To ensure your business enjoys a painless transition with VoIP, we put together three vital things to include in your plans for a successful deployment of your VoIP phone system:

  1. Compatibility With Current Infrastructure
    The first step in any VoIP installation is ensuring the current infrastructure in place can handle a VoIP telephone system. By examining your current phone system dial plan and ensuring all extensions and patterns are functional, you’ll save yourself the potential headache of installing a non-functioning system. To be completely safe, consider a VoIP test. These tests can measure bandwidth, latency, jitter, and the port status of your network.
  2. End User Training
    It’s important that every user is educated on how VoIP works. Luckily, with minimal training, VoIP is easy to understand. However, the success of your VoIP implementation is reliant on the users’ acceptance to this new technology. Keep in mind that a little training can go a long way toward modifying less-than-excited attitudes. It’s natural to face a little resistance when new processes are put in place but taking the time to highlight the advantages of VoIP will help promote a smooth transition that doesn’t cost your company time and money.
  3. 911 Emergency Services Location Reporting
    There could be legal implications if you don’t have accurate location reporting with emergency calls, which is why you should address location reporting immediately. There are many options at varying price points to choose from. The most common solutions are a PSTN line with a voice gateway at each site, a Cisco Emergency Responder (CER) or similar application, or a carrier-provided 911 services system. Have your decision made before you implement.

VoIP can help save your business money while providing it with added features that you wouldn’t normally find in a typical analog phone. By keeping these three things in mind before deploying VoIP, you can ensure the time and money you expected to save with VoIP is gained by your business.

Ready to Take the Plunge? Upgrade to a Virtual Phone System
December 4th, 2013

Still considering VoIP for your business, but not sure if it is right for you? For those still on the fence about making the switch to hosted VoIP, here are a few compelling reasons why you should take the virtual phone system plunge.

Keep remote field workers productive
With softphone apps, you can stay connected to the rest of your team, even when you don’t have access to your handset. Using your personal smartphone, laptop or tablet, you can continue to make and receive calls, as long as there is an Internet connection. Plus, you’ll still have access to all of the great features that come along with a complete business phone system. Traveling on a business trip or working from home will feel like just another day at the office.

Free up your office space
Since everything is done over the Internet, a virtual phone system doesn’t require any equipment on-site. You can get rid of the bulky equipment and free up that valuable office space for more productive purposes.

Disaster-proof your business
With a virtual phone system, there is no expensive PBX equipment in your office to go down or get damaged during a natural disaster. If there’s a storm in the forecast, your employees can continue working from their IP phones at home or wherever they have a broadband Internet connection. Your business stays 100% productive, no matter what the weather looks like outside.

Keeping in mind the potential productivity gains for yourself and your staff, as well as the cost-saving benefits, there shouldn’t be anything stopping you from diving in and investing in a virtual phone system.