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Archives: August 2013

3 Things to Look For When Choosing the Right VoIP Provider
August 28th, 2013

VoIP seems to be all the rage in various business industries and it’s important to do your research to choose a VoIP provider that is right for you before jumping right in. The most important aspect in choosing the right provider includes finding one that includes a secure telecommunication network, with call quality, and VoIP quality. Below are three things to look for in a PBX phone system and service provider.

Data Center
With a hardened, co-located facility, switches should be stored in a co-located datacenter that is part of a government-protected network for technology and communication. Multiple power and telecom sources allow the system to stay secure and functioning even if a telecommunication provider were to collapse with no risk of affecting customer calls. Carrier Class Switching allows providers to make their own changes, therefore providing you with virtually zero downtime.

Network
It’s important that all network points are firewalled and that full security measures are taken. Separate systems are ideal so that a web failure won’t affect calls. If calls are being placed to VoIP phones or soft phones, it is vulnerable to access through the internet, something copper wire calls are immune to. Therefore, VoIP calls must go through a secure backbone to ensure your VoIP calls are secure at all times.

Reliability
When searching for a reliable VoIP provider, it’s important to search for a company that promises no planned downtime. This means that no customer calls are affected, even if repairs are needed with the provider. Ask your prospective VoIP provider about the percentage of uptime you can expect.

As the most reliable virtual phone service in the market, Virtual PBX understands the importance of quality. Contact Virtual PBX today to see what we can do for you.

Increasing Call Volume? Tackle It with Business VoIP
August 28th, 2013

To manage increasing call volumes, you need a business VoIP solution that can grow with your company and prevent you from missing calls. After all, incoming phone calls most likely equate to incoming business. While many entrepreneurs begin with low-cost services, growing small businesses can quickly reach the point where the number of incoming calls begins to swamp the system, and those prospective customers start looking elsewhere.

So what’s the solution? If your business is having trouble covering increasing inbound calls, business VoIP could be an excellent fit for you. The key is to choose a provider that offers a wide range of features that can help you remedy this scenario and dramatically improve your customer service.

The best business VoIP providers offer features like auto-attendant, which acts as an automated receptionist and can route your calls for you. That way, you can be confident knowing your customers are able to quickly and easily reach the right person every time. Back in the day, an auto-attendant solution meant big, expensive, premise-based equipment that required knowledgeable IT staff members to administer. Today, hosted VoIP offers auto-attendant solutions that are simple to manage and do all the work for you. Plus, they can be administered from anywhere with access to an Internet connection.

Additionally, transitioning to business VoIP is good for the pocketbook. It eliminates the cost of a secretary, while keeping your professional image intact. Features like professional greetings, music on hold and conferencing can help you project that big business feel.

Switching to business VoIP is a smart decision for any growing business that is looking for a communications system that can keep up with its growth. 

3 Reasons Businesses Are Changing to These ‘Phone Systems of the Future’
August 27th, 2013

When it comes to PBX phone systems, the future is now. Voice over Internet Protocol (VoIP) is becoming more and more popular in business settings due to the lower start-up and maintenance costs and increased number of unique features. Businesses can save on extra call costs by paying one monthly fee for an Internet phone number that will be a dedicated local number. The company can also ensure that phone calls are not missed when members of staff leave the office, because the local number can be reached at any time, as long as the smart phone or computer is online.

So why exactly are VoIP phones becoming more common than traditional business voip-telephones?

Lower Costs
VoIP phones allow businesses to save 40%-80% on monthly phone costs. A good VoIP provider will offer free phones as well, allowing you to save even more on startup costs. There is typically no charge for long distance calls anywhere in the continental US and Canada so if you find your business paying a lot for long distance phone calls, you can end up saving hundreds of dollars a month with VoIP. By finding the plan that’s right for you, you can ensure your business is saving money with VoIP.

Better Features
Aside from the money-saving benefits, another top reason businesses are switching to VoIP is the variety of added features that you simply cannot have with a traditional business phone system. Great features include including professional greetings, music on hold, custom auto-attendant, fax with no fax machine, TrueACD queuing, call recording, conferencing, and more.

Easy Setup
When you choose a well-known and top-rated VoIP provider, you can rest assured setup will be easy and hassle-free. All you need to do is add your phones and simply plug them into your internet connection – they are usually pre-configured to set themselves up as soon as they’re connected.

These are just a few reason businesses are switching PBX phone systems. By finding a VoIP provider you can trust, you can rely on quality and reliability, meaning you don’t have to worry about downtime.

Incorporating Hosted VoIP in Your Emergency Kit
August 22nd, 2013

Business owners often consider hosted VoIP to reduce costs, without considering the benefits for keeping their business connected during a disaster. Currently North American businesses collectively lose more than $26.5 billion in revenue each year due to IT downtime, significant capital that can be saved simply by being properly prepared when disaster strikes. Don’t let the next natural disaster catch you off guard. Find out why you should make hosted VoIP a priority in your disaster recovery plan.

If you use traditional landline phones in your business and the phone system fails, you could lose a lot – including money, productivity and even customer goodwill. Business owners will discover huge benefits in investing in a hosted PBX phone system. The system is referred to as hosted because the hardware and other infrastructure used to operate the system are housed off-site and accessed over the Internet. That way, if your office gets flooded or you run into a power outage or the next Hurricane Sandy hits, your communication system will still be intact and running. Hosted PBX phone systems allow advanced call routing, so if your office equipment is ever damaged, calls can be forwarded to your mobile phone or another landline with virtually no lapse in business continuity.

Additionally, with softphone apps, you can maintain connectivity even when you don’t have access to your handsets. Employees can reconnect by using smartphones, laptops or tablets, as long as there is an Internet connection. Hosted VoIP systems allow you to stay connected during periods of evacuation or even during the aftermath of the disaster, when conditions prevent employees from coming into the office.

You can have peace of mind knowing that in the event of a service interruption, you can keep in touch with your customers, and your business can continue running smoothly. Hosted VoIP provides a fast and easy way to take control of a disastrous situation.

The Top Business Travel Must-Have
August 13th, 2013

virtualpbxUnfortunately, traveling on business often features a good amount of downtime. While Wi-Fi is typically available in airports and on planes, business men and women still find themselves out of network when the leave the office on a business trip, particularly outside of the United States. Hosted VoIP gives you the ability to receive calls and updates while on the road, allowing you to stay connected to the office even when you’re not there.

So what exactly is VoIP? Business VoIP is becoming more and more popular with a wide variety of businesses, both large and small. Business owners in all different industries are switching to VoIP in order to take advantage of the various benefits and lower costs. So what exactly is VoIP? VoIP is also known as Voice over Internet Protocol transmits voice over a data network by sidestepping traditional phone hardware. This is done my transmitting voice over the company’s data network that is already in place. VoIP is believed to increase productivity in the workplace by providing access to employees anywhere they go, as long as they have internet connection, making it an ideal option for employees who travel often.

Take advantage of VoIP with your smartphone, tablet, or laptop – you can use special smartphone applications to turn your device into direct VoIP extensions. Business men and women can avoid roaming charges by taking advantage of free or low-cost Wi-Fi. Services such as VoIP Anywhere even allow its users to take advantage of 3G and 4G networks, along with Wi-Fi.

With hosted VoIP technology, professionals can make video and audio calls from anywhere that is Wi-Fi accessible, even when the user is thousands of miles away, allowing flexibility in communication that was never previous possible.

Maintaining Customer Satisfaction with Business VoIP
August 7th, 2013

A recent Forrester Research report highlights the importance of quality business VoIP phone systems to help gain and retain customers.

There is nothing worse than poor customer service, whether that means experiencing multiple transfers or having to leave several messages before getting a response. Business VoIP offers features like auto attendant, which functions as a virtual receptionist, so you can keep a 24-hour phone line. Your calls will be answered automatically and professionally and directed to the proper department, even when there’s no one in the office.

Additionally, with a VoIP softphone-on-a-mobile-device, your customers and prospective customers can always reach you, even if you’re out of town on a business trip. The technology allows you to route calls to your smartphone or laptop, so you can enjoy full access to your business phone system’s features – including integrating conferencing – from the airport, the hotel room or anywhere with a Wi-Fi connection.

Call quality is another important factor that can impact customer satisfaction. Nobody wants to deal with echoes, dropped calls or garbled speech, especially during an important business call. HD voice connections offer crisp, clear high-definition audio so you can focus on providing excellent customer support and not your phone system.

Any executive with good business sense knows that the customer always comes first. Small business owners in particular recognize that fostering good relationships is a critical part of networking and building a company from the ground up. Ensure that your customers are getting the best experience possible by investing in a VoIP phone system today.

Top 5 Reasons Why More and More Businesses are Switching to VoIP
August 5th, 2013

voipMore and more business are switching to VoIP, once deemed “the technology of the future.” Apparently, the future as now and VoIP is more popular with businesses than ever due to its money-saving advantages and added features that you simply cannot receive with a traditional phone service. Not only does VoIP increase your business’ level of professionalism with partners and clients, but it offers easy setup, quality and reliability, and phone compatibility.

  1. Save Money
    Did you know that switching to VoIP with the right VoIP service provider can save you 40% to 80% on your monthly phone bill? Startup costs and maintenance costs also aid in save your business money as opposed to the startup and maintenance costs of a traditional business phone system. You can also save money on a separate fax line and there’s no need to have a fax machine with most VoIP phone services.
  2. Better Features
    Whether you’re a large or small business, you get the same great features that are simply not possible with a traditional phone system. Whether it’s professional greetings, music on hold, custom auto-attendant, fax with no fax machine, TrueACD queuing, call recording, or conferencing, there are a large variety of features available to improve efficiency for your business.
  3. Easy Setup
    A good VoIP service provider will make setup easy, painless, and best of all, stress-free. Once you’ve taken the VoIP test to ensure your network and Internet service provider can handle VoIP, all you need to do is add phones. Regular business VoIP phones can simply be plugged into your internet connection.
  4. Quality and Reliability
    This is where a reliable service provider comes in. You can rely on a good VoIP service provider to give offer no planned downtime so you never are affected by any downtime on their end. Quality comes first with a good provider.
  5. Phone Compatibility
    With VoIP, you usually have the option to use the phones that best meet your business needs, offering you the flexibility to “mix and match” phones. For example, you can choose a VoIP phone, a standard analog phone, and a cell phone – ideal for business men and women on the go.

These are only five great reasons why you may want to consider switching to VoIP. From money-saving advantages to a variety of unique features, VoIP aids in increasing efficiency, convenience, and professionalism for your business.