Winter 2007 Feature Release
SmartID™ - Advanced Caller ID Delivery
Virtual PBX SmartID™ - System Adminstrators View
Most phone services simply pass the originating phone number of a call. Virtual PBX clients now have the ability to see if the incoming call is a business call routed through Virtual PBX, a business phone number that was dialed or a personal call dialed directly to their phone. In addition, when the call is picked up but before the caller is connected, users can hear the caller ID of the originating phone, especially helpful when their current phone has no caller ID display. Additional benefits include:
- Displaying the number of the business being called (useful for entrepreneurs who run more than one company)
- Knowing what department in the company is being called
- Quickly assessing whether an incoming call is a business or personal call
- Sending the company’s business number during outbound calls no matter what phone is being used to make the call
- Overriding blocked numbers
Click here to view detailed information about the SmartID™ feature.
Click here to learn how to use SmartID™
Recording Manager
Virtual PBX Recording Manager
The Virtual PBX Recording Manager allows you to manage, upload, record, or order the Auto-Attendant or Company Name recordings you want, whenever you want. You’ll be able to ensure that your customers know when you’ve changed your business hours during a holiday, if you’re running specials, or if you have a special message about the business itself.
- Auto-Attendant and Company Name recordings are maintained in their own libraries so you’ll always be organized.
- View your library at will and change from one recording to another at any time with a simple click of the mouse.
- Create different daytime and nighttime greetings and use our Day/Night scheduler to switch between them automatically.
- You’ll never have to deal with cryptic numbering schemes or bizarre naming conventions because you’ll be able to name your recordings whatever you’d like. You’ll never have to remember whether or not “j04_001a.wav” is actually your July 4th holiday greeting or your New Year’s greeting.
- In case you’ve forgotten what a recording sounds like, every recording can be previewed through your computer’s media player.
- Use our text-to-speech synthesizer to instantly create a new greeting.
- Script a greeting for us to record for you in our studio.
- Use your own studio or outside resources to make your own greetings and upload them to your VPBX library.
- Record your own greetings over the phone. Our system will call you on your extension and prompt you with the recording instructions. Once you’re done, you’ll be able to assign your new recording immediately.
Click here to view detailed information about the Recording Manager™ feature.